Demo

Client Implementation - Business Analysis/Mapping, Vice President

State Street Corporation
Quincy, MA Full Time
POSTED ON 2/25/2025
AVAILABLE BEFORE 5/21/2025

Who we are looking for

In this role as Vice President - Alpha Operations Client Pathways, you will work with State Street teams from around the globe to lead multiple teams supporting the transformation of some of State Street's key middle office clients. You will have leadership and strategy responsibility to oversee and deliver all day-to-day responsibilities of your teams in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationships with operations, technology and client relationship teams and IT to ensure any change initiatives maintain the high level of service that is currently being provided to these clients.

Why this role is important to us

This is a transformation and managerial position with significant change the bank responsibility within Middle Office Services. In addition to operational and team responsibilities, this role is client facing with senior client leadership, and acts as a primary escalation point for all in scope clients transformation agenda. The candidate should be a hands-on leader who is required to ensure the teams under their responsibility undertake appropriate learning, analysis, documentation and implementation to both internal and external clients, ensure timely response to client-initiated queries, and escalation of any potential risks or issues which will impact our change delivery.

What you will be responsible for

Critical business priorities :

  • Drive forward workstreams within a large client facing strategic initiative with Alpha Operations globally from India
  • Manage and drive operational Business Analysis and Testing, both personally and leading a team
  • Be accountable for analysis and requirement timelines, documentation and presentation
  • Ensure a robust control environment is built into any model evolutions being designed

Role Definition :

  • Leader will be responsible for critically evaluating our teams evaluating current operating models and designing, documenting and executing upon a market leading future state operating model
  • Understand existing structures and operating models at State Street including hand offs, process flow and delivery across both client facing sites and operations hubs
  • Develop large scale transformation strategies a view to overhaul and redesign the operating mode to focus on client experience, automation, efficiency and process improvements using best in class tools
  • Collaborates with Operations, Transformation and Technology teams to ensure the core pillars of the program are understood and fully adopted and operational requirements are clear and tested.
  • Assess performance of the program against benefit and outcome targets (Financial & non-financial), manage risks and issues and take corrective measurements.
  • Partner with client, operations and programme leadership to execute on these process re-engineering changes globally
  • At Vice President level we require strong leadership and advanced skills in areas such as :

  • Ability to navigate a large, global organization. Build meaningful relationships and develop an effective network.
  • Work successfully in a matrixed environment. Effectively manage multiple stakeholders, determine highest priorities for the organization, identify and resolve contention between directives.
  • Proven leadership skills as well as managing and developing a high performing operation team.
  • Excellent time management, presentation skills and communication to multiple levels (clients, other 3rd parties, executives, peers, subordinates). Flexibility across multiple communication formats
  • Proven track record of achieving / exceeding financial goals through expense discipline and headcount management.
  • Experience with change management programs in sponsorship, leadership roles. Demonstrated ability to execute under challenging circumstances and deliver targeted outcomes.
  • Demonstrated ability to manage, coach and influence colleagues and virtual team members.
  • Cross-cultural awareness and the ability to connect with colleagues globally in a collaborative, open work environment. To serve as a role model of acceptance and flexibility in dealing with colleagues with varying backgrounds.
  • The candidate for the Vice President Alpha Operations Client Pathways role will possess and / or be able to demonstrate :

  • A proven track record at a senior level in client facing role such as business and IT relationship management, account management, delivery executive, or related disciplines with Excom Level
  • 15 years experience in financial services presently in a leadership role, having managed large scale transformation roles.
  • Deep understanding of the Corporate Investment Banking landscape, with experience leading operational teams within the Middle Office space
  • Strong Stakeholder and Relationship Management skills
  • In-depth understanding of the linkage between information technology and business value
  • Operations experience program managing large scale initiatives and implementations
  • Strategic thinker with an ability to effectively partner with Operations and Transformation leads, technology partners and senior management
  • Creative and analytical ability in problem resolution and troubleshooting
  • Collaborative leadership and work style
  • Additional requirements

  • Openness to business travel where required
  • About State Street

    What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

    Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

    Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

    State Street is an equal opportunity and affirmative action employer.

    Discover more at StateStreet.com / careers

    Salary Range :

    115,000 - $182,500 Annual

    The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

    Job Application Disclosure :

    It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

    State Street's Speak Up Line

    Salary : $115,000 - $182,500

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