What are the responsibilities and job description for the RPA Production Support Specialist position at State Street?
Who we are looking for
In your role as an RPA Production Support Specialist, will work with other Robotic Process Automation team members through the phases of use-case data exploration and prototyping to the design, implementation, deployment and support of the use-case.
What you will be responsible for
- Experience in working with RPA tools like Blue Prism, UI Path
- Good knowledge on Banking domain
- Participate in 24X7 production support activities for both Blue Prism 6 and Blue Prism 7 environments
- Monitoring of BOTs in PROD environment
- Perform data collection, preprocessing, feature engineering, data visualization and analysis
- Helping team with his technical expertise for the issues and difficulties they face during support
- Understand work expectations & prioritizes critical activities, anticipate operational issues and prepare accordingly
- Timely Response to customer requests and queries by providing information with all relevant data points and clarity
- Ensure 100% knowledge on all supporting use cases
- Develop New SOPs and KEDBs
- Conducting Knowledge sessions for team for the use cases
- Identifying activities for automation and implementation
- Providing innovative solutions through technical expertise for the code bugs/fixes in use cases
- Identification of scenarios for possible major incidents
- Knowledge on release management, performing Code deployments for all environments: PROD, UAT, DEV in both BP6 and BP7 environments
- Strong problem solving and communication skills
Qualifications:
Bachelor’s degree in computer science or related degree
Developer certification in Blue Prism or UiPath or 2 years support experience using Blue Prism tool
Bachelor’s degree in computer science or related degree
Developer certification in Blue Prism or UiPath or 2 years support experience using Blue Prism tool
Good English language skills, ability to manage Europe/China/India/USA businesses
Salary Range:
$70,000 - $115,000 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
State Street's Speak Up Line
Salary : $70,000 - $115,000
