Application Support Specialist

Job Description

Job Description

Position Vacancy Announcement

Position : This position will report directly to the Deputy CTO. The Application Support Specialist will actively complete tasks as assigned by the team coordinator. This person will manage and resolve support tickets for in house applications, and applications being provided by a 3rd party. They will partner with 3rd party vendors to provide issue resolution and provide end user training to help in the development of new and enhanced skillsets for members of our staff. Additionally, they will help in the conceptualization and construction of dashboards and reports, along with development of some low-code / no-code applications, and help in automating recurring tasks. Finally, this individual will help in building queries and reports for our new pension administration system and serve as the point of contact on the team for these tasks.

Position : Application Support Specialist

Position Type : Full-time | Based in Champaign, IL

Civil Service Classification : Information Technology Technical Associate

Main Duties

• Ticket Management

Monitor the application support queue.

Work with the vendor’s support team, initiating contact, becoming the contact person for this issue.

Participate in the Vitech “Client Participation Program”

Work with the team coordinator to maintain existing low-code / no-code applications.

Contribute to and update knowledge-based articles and FAQs based on root-cause analysis and documentation of resolved issues.

Willingness to participate in an on-call rotation including evenings, nights, and weekends to respond to calls. Also willing to be available outside of work hours due to exceptional events, off-hours maintenance, or emergencies with SURS’ computing resources or facilities.

Required Qualifications

College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent :

30 semester hours equals one (1) year (12 months)

Knowledge, Skills and Abilities (KSAs)

Preferred Qualifications

Position Information

This is a full-time position is based in Champaign, IL. During the initial 12-month training period, fully in-office workdays may be required. After successful completion of the initial training period. this position may transition to a hybrid role. The starting salary range for this position is $66,337 - $72,971. It is not typical for an individual to be offered a salary at or near the top of the full range for a position. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity.

Benefits

Application Process

To apply for this position, please click the apply button at the top of this job posting. Please fill out the online application and attach a copy of your resume and cover letter.

About SURS

SURS is the administrator of a cost-sharing, multiple-employer, public employee retirement system that provides retirement, survivor, disability and death benefits to employees of Illinois state universities, community colleges, and certain other affiliated organizations and agencies. SURS was created in 1941, by an act of the Illinois General Assembly, and is governed by the Illinois Pension Code (40 ILCS 5 / 15-101 et seq.). SURS provides benefit services to over 255,000 members who work for 61 employers. SURS is responsible for investing assets in a diversified portfolio of U.S. and foreign stocks, bonds, real estate and alternative investments. SURS maintains a defined benefit plan, which on June 30, 2024, had assets valued at approximately $24.3 billion. SURS also administers two defined contribution plans, the Retirement Savings Plan, which on June 30, 2024, had assets of approximately $4.3 billion and the Deferred Compensation Plan, which had assets of approximately $67.4 million. Northern Trust serves as SURS’ master trustee custodian.

Salary : $66,337 - $72,971