Clinical Support Specialist

The University Eye Center (UEC) of the State University of New York College of Optometry, an Article 28 Diagnostic and Treatment Center, is seeking talented and enthusiastic individuals to engage with our patients and providers. As a Clinical Support Specialist, you will work collaboratively with others to improve efficiency in communication between our providers and patients, pharmacies, and other healthcare providers.

Responsibilities/Job Functions

• Serves as the point person/liaison for providers between outside healthcare providers, pharmacies, and insurances when they call or send correspondence that requires immediate action. Including receiving/entering refills for medications, receiving/entering Prior Authorization for providers, review of results or correspondence received from other healthcare providers with our eye care providers, and assists with scheduling any follow-up care necessary.
• Serves as the point of contact/liaison between providers and patients when patients have questions about their care, additional testing, scheduling, and/or billing.
• Oversees and performs all sterilization of supplies and tools used by providers.
• Assists in coordinating care for patients when urgent referrals to outside healthcare providers is indicated.
• Maintains inventory of all handheld medical tools/supplies.
• Performs weekly inspections of all medications utilized to ensure that all diagnostic and therapeutic agents are in supply and not expired.
• Assists with vital sign measurement confirmation completed by optometry students during intakes, when requested.
• Facilitate and maintain patient flow in the clinical service.
• Supervise optometry students and residents as part of overseeing the operation of the patient intake and entrance testing areas.
• Assists with patient intake, entrance testing, and other patient support activities, as directed.
  
  

Minimum Qualifications

• Current certification as a medical assistant and maintain certification.
• A minimum of one year experience in a healthcare setting.
• Current Basic Life Support (BLS) certification.
• Ability to work Evenings and weekends.
  
  

Preferred Qualifications

• Experience in an ophthalmology or optometry setting.
• Bilingual skills.
  
  

Annual salary including location pay allowance is $48,400 and there is also a generous benefits package. Fifteen days of annual leave to start and thirteen paid holidays per year. We are a qualifying employer in the federal Public Service Loan Forgiveness (PSLF) Program. View our Benefits at Glance.

Position is onsite at 33 West 42nd Street, NY, NY 10036.

The State University of New York, College of Optometry is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act employer. The College actively seeks applications from women, veterans, individuals with disability, members of underrepresented groups, or anyone that would enrich the diversity of the College.

To view the College’s Annual Security Report, visit https://sunyopt.edu/?s annual security report

About SUNY College Of Optometry

The State University of New York College of Optometry advances visual health and patient care through leadership in education, research and service. More than a half century ago a group of dedicated optometrists and benefactors came together to create an institution that would support optometric education, vision science research and extend quality vision care to all New Yorkers and the surrounding community. The State University of New York College of Optometry evolved from this mission. Since we opened our doors to our first class of students in 1971, the College has grown to become one of the leading optometric education and vision research centers in the world. The College houses the University Eye Center — one of the largest outpatient vision care clinics in the country—and engages in cutting edge research that is helping to shape the future of optometric care.