Medical/Legal Assistant

We're looking for someone who enjoys making a difference. As a full-time Medical / Legal Assistant in our Claims department, you will be working Monday through Friday 8 am-5 pm. After completing a thorough training period, you'll have the flexibility to work from home one day a week.

General Function

Exceptionally perform administrative duties as a member of the Claims Department, in a team environment with independent and collaborative work and ability required.

Major Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Perform administrative functions at the direction and request of Claims Attorneys and Managers, including set up, suit processing, claims review preparation, filing, copying, correspondence, transcribing, and closing of files.
• Perform other administrative duties directly related to the position as may be required, including answering telephone calls and electronic communications, intake of new claims over the phone, and inquiries and suits called in by policyholders.
• Utilize a basic understanding of legal, medical, and professional terminology. Position is responsible for learning and maintaining this terminology, with the ability to quickly grasp and understand it.
• Responsible for being self-driven, curious, and dedicated to learning the complex environment of Medical Malpractice and the Claims department and to collaborate with others in the department and with other departments, as necessary.
• Responsible for holding performance to high standards, especially regarding attention to detail and professional communication.
• Become proficient in SVMIC systems and programs.
• Perform complex file processing and management tasks.
• Assist with quality review and oversight of system data and suit preparation material (high level of attention to detail and full process comprehension required).
• Claims Management Committee (CMC) material and preparation review. May transcribe opinions of CMC reviewers and other claims-related documents.
• May be involved in cross-functional teams with ability to collaborate and participate required.
• May assist with the processing of loss adjustment expenses and indemnity payments related to claim files and vendors necessary for departmental operations.
• May assist with various tasks necessary for compliance of state, federal, and other regulatory requirements.
• Meet or exceed supervisor's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Contribute to SVMIC's success by identifying opportunities and making recommendations that may lead to improved processes.
• Possibility of special projects and other duties assigned.

Skills and Abilities Required

Education

High School diploma or equivalent required with sufficient related professional experience (4-5 years).

Relevant Experience Required

Minimum 4-5 years general office experience, including heavy phone volume handling, or equivalent combination of education and experience.

SVMIC's mission is to protect, support, and advocate for physicians and other healthcare providers. As a mutual company, our vision is to be the premier provider of medical professional liability insurance, education, and support in the markets we serve. SVMIC is owned by its policyholders, and all its activities and strategic priorities focus on achieving its mission and vision. For more information, visit www.svmic.com .

SVMIC is an equal opportunity employer, and we value diversity of all kinds.

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