What are the responsibilities and job description for the State-Wide Delivery Service | Courier Dispatch position at State-Wide Delivery Service?
Company Description
State-Wide Delivery Service, LTD., headquartered in Columbus, Ohio, is a 24 / 7 dynamic and reliable logistics company committed to delivering excellence in parcel and freight transportation. The company offers prompt and efficient courier solutions tailored to meet the diverse needs of clients, with a regional reach extending beyond Columbus, Ohio. State-Wide Delivery Service is dedicated to providing exceptional customer service and ensuring deliveries reach their destination promptly and securely.
Role Description
The Dispatch position is a part-time, on-site role with State-Wide Delivery Service in Columbus, OH. As a Courier Dispatcher, you will be crucial in coordinating transportation with our team of drivers and ensuring timely and secure deliveries in a fast-paced, on-demand environment. The dispatcher serves as the primary point of contact for drivers and clients' to facilitate clear communication, resolve any issues that arise, and maintain efficient operations. Dispatchers must stay updated on all deliveries and driver statuses to maintain real-time oversight and promptly address any challenges. This role includes providing outstanding customer service and ensuring drivers comply with Federal and State regulations, certifications, licensures, and safety standards.
Qualifications
- Experience in customer service is required
- Ability to work in a fast-paced, on-demand environment
- Work Independently and Self-starter
- Strong communication and organizational skills
- Attention to detail and problem-solving abilities
- Proficiency in Microsoft Office
- Previous experience in logistics management and / or dispatching is a plus