Retail Operations Support Manager

Job Description

Job Description

The Operations Support Manager is responsible for overseeing the day-to-day operations of multiple retail dispensaries across California. The Operations Support Manager is pivotal in ensuring all locations maintain high operations standards, adhere to company policies and procedures, and customer are delivered exceptional experiences. The Operations Support Manager will staff management, training, back-of-house operations, merchandising, audits, and the implementation of policies and procedures.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Oversees and supports the recruitment, onboarding, and ongoing training of assigned retail staff.
• Develops and implements training programs to ensure employees are knowledgeable about products, customer service, and compliance regulations.
• Conducts regular store audits for performance deficiencies, initiates disciplinary action for policy and procedural issues of staff, and conducts performance evaluations.
• Ensures efficient back-of-house operations, including inventory management, stock replenishment, and store maintenance.
• Develops and enforces procedures for inventory control to minimize loss and ensure accuracy.
• Coordinates with vendors and suppliers to ensure timely and accurate deliveries.
• Ensures all dispensaries comply with local, state, and federal regulations, including cannabis industry-specific laws and regulations.
• Conducts regular audits to ensure compliance with company policies and procedures.
• Oversees the planning and execution of in-store merchandising strategies to enhance the customer experience and drive sales.
• Ensures all locations maintain a consistent and appealing visual presentation that aligns with brand standards.
• Monitors and analyzes sales data to make informed decisions about product placement and promotional strategies.
• Conducts regular audits of store operations, including cash handling, inventory, and security procedures.
• Identifies areas for improvement and implements corrective actions as needed.
• Maintains accurate records of audits and follow-up actions.
• Executes Ad Hoc Projects as assigned by direct supervisor.

CORE COMPETENCIES

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

EDUCATION AND EXPERIENCE