Business Services Center Representative 1 - VID 173431

Duties Description The incumbent of this position will work primarily in one of the Business Services Center Finance,

Human Resources or Support service lines and will be cross trained to temporarily be reassigned to

another service area depending on workload demands. All service lines operate in a customer service-oriented environment using lean tools. Duties typical of this position include, but are not limited to :

• Have a thorough knowledge of the policies and procedures that relate to the particular service line with the ability to apply them.
• Process service line specific transactions in accordance with standard work and the service line service level agreement.
• Act as a BSC Call Center Representative. Have a working knowledge of the BSC ticketing system.
• Conduct both written and telephone communications and prepare email correspondence to customers, vendors, program administrators and others regarding requesting information.
• Resolve difficult processing errors, identify processing system user needs and other more complex transactions.
• Analyze data and resolves complex auditing problems related to various NYS business practices, including various audit functions and related processes.
• May lead daily "huddles" assign work to lower-level processing staff, as needed.
• Collaborate with supervisors and participate in all LEAN activities.
• Consistently provide quality customer service to all BSC customers.

The Business Services Center (BSC) was established in September 2012 to make Human Resources and Finance transaction processing consistent across New York State government agencies. Since its inception, the BSC has increased efficiencies and lowered costs across the state. The BSC supports advancement and frequently promotes their employees in consideration of their hard work and dedication to the Office of General Services-BSC core mission. If you are looking for growth opportunities in an agency that fosters individual staff development, we encourage you to apply to this position.

Notes :

At a future date (within one year of permanent appointment), it is expected that NY HELPS employees will have their non-competitive employment status converted to competitive status, without having to take an exam. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified

Minimum Qualifications

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)

Required experience : Customer service experience in a position with primary responsibility providing customer service in the form of explaining programs, policies, and / or procedures, resolving problems, or reconciling accounts - 2 years required. Human resources or business office experience in a position with responsibility for the following : accounts payable, accounts receivable and / or bookkeeping, processing payroll transactions, processing travel expense reports and / or reimbursements, processing transactions for personnel, benefits, and / or time and attendance, reviewing purchasing requisitions, and initiating and processing purchase orders - 1 year required.

Applicants meeting the customer service criteria and 30 semester credit hours will be credited with one year of the required experience. Applicants meeting the human resources / business office criteria and 30 semester credit hours will be credited with six months of the required experience. Applicants with 60 semester credit hours or more will fully meet the experience requirements.

Applicants may also be appointed to this position if currently reachable on the appropriate eligible list for this title OR are a current New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade 9 and eligible for transfer under Section 70.1 of the Civil Service Law.

Examples of non-qualifying experience include but are not limited to : Experience limited to positions such as cashier, supermarket clerk, department store clerk, greeter, retail clerk, forms processor, bartenders, wait staff, fast food worker, restaurant worker, hair stylist, receptionist, transferring calls or taking messages, data entry forms processing, taxi operator / driver, bus driver, mental health aide, direct care or home health aide, social worker, counselor, gas station attendant, officer, security guard.

Additional Comments The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply.

For a full version of OGS's EEO / AA statement and benefits joining Team #OneOGS, please visit http : / / www.ogs.ny.gov / employment.

NOTE ON TELECOMMUTING : Employees are required to apply and obtain approval through management to telecommute according to the agency's Telecommuting Program Guidelines.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources / ARG

Telephone 518-473-5282

Fax 518-486-1631

Email Address HRresumes@ogs.ny.gov

Address

Street NYS Office of General Services, HRM

31st Floor Corning Tower, Empire State Plaza

City Albany

State NY

Zip Code 12242

Notes on Applying Please submit a resume and cover letter detailing how you meet the minimum qualifications. Indicate the Position Title & Vacancy ID number of each position you are applying to.