What are the responsibilities and job description for the Computer Support Specialist (Project Assistant) Ref# position at StateJobsNY?
Duties Description Under the direction of an IT Director, the Computer Support Specialist will be assigned to the Dedicated TAX Bureau within ITS Dedicated Support and will provide leadership for the Workplace Services team and support for development activities related to the DTF Modernization Program
Specific duties include, but are not limited to :
- Review and assign tickets within Workplace Services, triaging issues and insure proper ticket closures and resolution.
- Take a lead in hardware refresh, onboarding, and access tasks related to DTF Modernization project
- Troubleshoot software incidents which impact DTF Modernization Projects
- Create and maintain reports to provide Executive type overview of DTF Modernization project support.
- Support enterprise technology initiatives of the cluster utilizing technical expertise in the areas of hardware, software, and firmware. Incumbent must have a strong IT background and will be expected to have advanced technical working knowledge of desktop and mobile operating systems. An acute understanding of application software to include Microsoft Products, Windows Operating Systems, Active Directory, Wired and wireless network connectivity and its application to the business, video conferencing technology Assist the agency with reporting needs and data gathering.
- Assist in diagnosing / troubleshooting, repairing, configuring, maintaining, deploying, and installing desktops, mobile devices, printers, and software in an Active Directory environment.
- Assist in managing the enterprise network utilizing tools for system administration, network management, configuration management, asset management, etc. and technical expertise in the areas of hardware, software, and firmware.
- Assist in configuring, maintaining, deploying, installing, and supporting telecommunication equipment. Understanding of various telecommunication devices and systems such as voice over IP, Mobile, Cellular, POTS, etc. is expected.
- Establish and maintain a professional working relationship with the user community, co-workers, and management to effectively provide problem resolution services.
- Assess users' technology knowledge and provide education related to proper use of enterprise technology and software through documentation, training materials and / or 1-on-1 instruction. Consult with Talent Development staff regarding training options for users in need.
- Develop and maintain documentation pertaining to operating procedures for new technologies.
Minimum Qualifications Five years of experience diagnosing / troubleshooting, repairing, configuring, maintaining, deploying, installing user endpoint devices for desktop and mobile operating systems including Windows OS
Preferred Qualifications :
The following degrees may substitute for the general experience as indicated :
Additional Comments The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply
Benefits of Working for NYS
Generous benefits package, worth 65% of salary, including :
Holiday & Paid Time Off
Health Care Benefits
Additional Benefits
Some positions may require additional credentials or a background check to verify your identity.
Name OITS- Human Resources
Telephone (518)408-0676
Fax (518)402-4924
Email Address PostingResponses@its.ny.gov
Address
Street Empire State Plaza, Swan Street Building, Core 4
PO Box 2062
City Albany
State NY
Zip Code 12220
Notes on Applying To apply for this position, please send a cover letter and resume indicating that you are applying for Project Assistant Ref# 7846 and include the Vacancy ID in the subject line. In your cover letter, please clearly indicate how you meet the minimum qualifications as stated above and describe relevant experience for this position.
