What are the responsibilities and job description for the Remote Technical Support Professional position at StateJobsNY?
Job Requirements
As a Remote Technical Support Professional, you will be responsible for resolving technical issues, configuring hardware and software systems, and collaborating with our ITS teams to deliver exceptional support services.
Our ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for technology and problem-solving.
The selected candidate will work closely with our teams to ensure that our end-users receive timely and effective technical support.
- Resolve technical issues and provide technical assistance to staff and external customers
- Configure and deploy hardware and software systems
- Collaborate with ITS teams to develop and implement technical solutions
- Participate in training programs to enhance technical skills
