What are the responsibilities and job description for the Customer Service Representative - Customer Service position at States Logistics Services, Inc.?
We're growing and we're looking for a detail-orientated representative to provide awesome customer service to our customers!
Shift : Monday through Friday / 8 : 00am - 4 : 30pm
Compensation : Range is $20.00-$22.00 / hour dependent on relevant 3PL CSR experience
Some overtime will be required based on volume.
Here Are Just Some Things A Customer Service Rep Will Do :
- Receive and process outbound orders by EDI, phone, fax or email in either our in-house WMS system or SAP.
- Prepare routing information, schedule appointments with carriers, and shipping documents.
- Prepare any follow-up to ensure delivery can be made by the specified dates required. Initiate tracers with carriers.
- Adjust or cancel orders and process inbound returns as requested.
- Access customer's online shipping or receiving programs and update records for individual accounts.
- Send daily, weekly or monthly reports to the customer as requested.
- Invoice processing
Here is what we're looking for :
Additional Benefits :
E-Verify
States Logistics Services Inc participates in E-Verify. All newly hired associates are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify identity and employment eligibility.
A little about who we are :
States Logistics Services, Inc. is a third-party logistics company (3PL) specializing in all aspects of supply chain management. Started in 1958, as a warehousing and trucking company with two customers, we have since grown to a fully integrated provider of third-party logistics services with an extensive client base. States Logistics currently has a combination of 13 public and contract warehouses in Southern California and Arizona servicing a wide range of industries. Our focus on service and operational execution has enabled us to be rated the "Best of the Best" within our customers' distribution networks. As an ESOP (Employee Stock Ownership Plan) organization our employees are the shared owners of the company and are dedicated to delivering exceptional levels of service to our customers.
We are an equal opportunity employer. Learn More
Salary : $20 - $22
