What are the responsibilities and job description for the Customer Service Representative position at Statesboro, City of (GA)?
JOB
The Customer Service Representative provides information and assistance to utility customers.
EXAMPLE OF DUTIES
Assists customers at the counter, drive-up window, and on the telephone;Establishes new accounts: accepts deposits and fees and provides information regarding utility system policies, procedures, and charges to customers;Collects payments from drop box;Enters payment and account data into the computer;Processes cut-off and cut-on work orders;Balances cash drawer on a daily basis;Accepts, receives, and/or collects payments;Opens, sorts, and distributes department mail;Verifies customer and service addresses.
SUPPLEMENTAL INFORMATION
The selected candidates must complete the following requirements prior to starting work with the City of Statesboro: Background InvestigationPre-Employment Urinalysis
The Customer Service Representative provides information and assistance to utility customers.
EXAMPLE OF DUTIES
Assists customers at the counter, drive-up window, and on the telephone;Establishes new accounts: accepts deposits and fees and provides information regarding utility system policies, procedures, and charges to customers;Collects payments from drop box;Enters payment and account data into the computer;Processes cut-off and cut-on work orders;Balances cash drawer on a daily basis;Accepts, receives, and/or collects payments;Opens, sorts, and distributes department mail;Verifies customer and service addresses.
SUPPLEMENTAL INFORMATION
The selected candidates must complete the following requirements prior to starting work with the City of Statesboro: Background InvestigationPre-Employment Urinalysis
