What are the responsibilities and job description for the COURIER DELIVERY DRIVER - Burgettstown, PA position at StateServ Medical LLC?
Dragonfly Health provides industry-leading DME management solutions that simplify administration to boost operational efficiencies, contain costs, enhance quality of care, and ultimately increase patient satisfaction. With our innovative technology and unmatched expertise, we provide the visibility and insights our clients need to make timely, informed decisions and drive meaningful results. We serve over 100,000 patients every day spanning all 50 states
Essential Functions
Note: The essential duties and primary accountabilities below are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager.
1. Safely operate a motor vehicle to deliver and pick-up various health care related items from designated couriers, pharmacies, and/or patient locations with a focus on providing a professional, safe, and timely level of delivery services.
2. Document acceptance of packages to be delivered to designated courier (i.e., FedEx) location.
3. Arrives at designed courier location by or prior to 8:30 p.m. (Monday-Friday) and 4:00 p.m. (Saturday) to pick-up and or drop-off courier packages.
4. Deliver, pick-up, and/or drop-off bins of courier packages and ensure appropriate scanning of each at the designated courier and/or pharmacy locations. Properly track and document activity log on mobile app.
5. Regularly load and unload light (10-20 lbs.) packages and bins of courier and/or pharmacy delivery items.
6. Immediately report any issues or incidents to dispatch by phone or electronically.
7. Follow and adhere to company processes and procedures to ensure timely and safe delivery and/or pick-up of courier packages.
8. Follows the safety program and adheres to Occupational Safety and Health Administration (OSHA) guidelines to reduce work-related injuries.
Marginal or Additional Functions
1. Adheres to all HIPAA protocols for patient privacy.
2. Performs other duties as assigned or apparent to support the achievement of the Company’s goals and objectives.
Supervisory and Managerial Responsibility
- This position does not have any supervisory responsibilities.
Knowledge, Skills & Abilities
- High School Diploma or equivalent required
- Must have a current state issued driver’s license, must be active and valid the last three consecutive years
- A confirmed driving motor vehicle record (MVR) successfully demonstrating no major violations in the past three consecutive years, no more than one preventable accident with one moving violation in past three years, no more than two minor violations with no at-fault accidents in the past three years.
- One year of previous delivery experience preferred
- The knowledge and ability to operate smart devices (e.g., smart phone, tablets), computers and hand held scanning devices are required
- The ability to read, write and follow written and verbal instructions is required to ensure accurate completion of deliveries and pick-ups.
- The ability to maintain the confidentiality of patient protected health information and follow standard operating procedures to ensure compliance with HIPAA is required.
- The ability to drive a motor vehicle in a safe manner is essential
Specialized Knowledge, Skills & Abilities:
- Strong work ethic and high dependability is needed
- Strong interpersonal skills and customer service skills
- Excellent listening skills
- Excellent verbal and written communication skills
- The ability to verbally communicate in a clear manner is required.
- The ability to operate mobile app technologies in planning routes directed by GPS technologies
- A high level or professionalism, customer service and discretion is required to represent the organization and interact with other organizations as described
- Ability to maintain confidentiality, and to exercise discretion and good judgment
Equipment:
- Smart devices (e.g., smart phone, tablets), computers and hand held scanning devices
Travel Requirements and Conditions
- Heavy daily local travel required to perform delivery and pick-up of courier items and healthcare items as described
Work Environment, Conditions and Demands
- Work is performed in the field and involves driving personal motor vehicle to make deliveries and pick-ups.
- On a very frequent basis (75%-100% of the time worked) courier delivery drivers are exposed to weather as a daily condition of the role.
- Environment conditions will vary based on the location of a delivery or pick-up, including but not limited to courier facilities, pharmacies, and patient homes.
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described.
- This role entails possible prolonged sitting (approximately 75% of the work shift) while driving a motor vehicle as described. The ability to regularly move in and out of the unload and load the vehicle as described is required.
- Must have the ability to lift light packages and bins (10-20 lbs.) to load and unload at designated locations.
- Regular eye-hand coordination and manual dexterity is required to operate smart devices.
Additional Position Information
- No additional information is applicable
Dragonfly Health offers a rewarding, casual, fun work environment to include competitive benefits and compensation. We welcome new ideas and innovative thinkers. If you want to do meaningful work that is truly helping people, come join our growing team and make a difference!
