What are the responsibilities and job description for the Service Excellence Manager position at StateServ?
Your Role: A Leader in Service Excellence
In this leadership position, you will oversee daily operations at one or more locations, ensuring seamless delivery, service, and pick-up of durable medical equipment. This role requires strong business acumen, customer-centric mindset, and technical skills to manage warehouse and delivery technician staff, monitor labor costs, and maintain high service standards. You will also be responsible for upholding company standards, federal/state regulations, and CHAP guidelines in safety, inventory control, and equipment management.
Skills and Qualifications:
Benefits and Opportunities
This role offers a competitive compensation package, comprehensive benefits, and opportunities for growth and professional development. You will work in a collaborative environment with a talented team, driving innovation and excellence in healthcare service delivery. If you are a motivated and results-driven leader who is passionate about delivering exceptional patient care, apply today!
In this leadership position, you will oversee daily operations at one or more locations, ensuring seamless delivery, service, and pick-up of durable medical equipment. This role requires strong business acumen, customer-centric mindset, and technical skills to manage warehouse and delivery technician staff, monitor labor costs, and maintain high service standards. You will also be responsible for upholding company standards, federal/state regulations, and CHAP guidelines in safety, inventory control, and equipment management.
Skills and Qualifications:
- Proven success in managing operations with at least 1-2 years in a senior or lead role.
- Understanding of P&L management and experience in healthcare or durable medical equipment is strongly preferred.
- Strong interpersonal and communication skills to manage relationships and resolve challenges with care.
Benefits and Opportunities
This role offers a competitive compensation package, comprehensive benefits, and opportunities for growth and professional development. You will work in a collaborative environment with a talented team, driving innovation and excellence in healthcare service delivery. If you are a motivated and results-driven leader who is passionate about delivering exceptional patient care, apply today!
