What are the responsibilities and job description for the SITE MANAGER position at StateServ?
Transforming Care-at-Home: A Leadership Opportunity
At Dragonfly Health, we're revolutionizing the future of hospice and post-acute healthcare through advanced technology and robust analytics. Our innovative solutions manage durable medical equipment (DME) and pharmaceutical services efficiently, serving over 145,000 patients daily across all 50 states.
About Us
We're a dynamic team that thrives on innovation, collaboration, and compassion. Here, you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented group. We empower our employees to grow both personally and professionally, offering ample opportunities for career advancement, continuous learning, and skill development.
Our Mission
The dragonfly is symbolic of the transformational impact we're making on the industry, our people, and the lives we touch. We deliver more than equipment and medications but also comfort and peace of mind. As an agile and adaptable team, we quickly pivot from one point to the next, ready for any situation or patient need that arises.
What We Offer
Your Role
Key Responsibilities
Why Site Managers are Important
As a Site Manager at Dragonfly Health, you're more than an operations leader - you're the backbone of our field locations. You inspire your team to deliver exceptional care, maintain critical client relationships, and uphold the integrity of our services. Your leadership ensures that every piece of equipment we deliver brings comfort and relief to those in need, making a real difference in their lives.
At Dragonfly Health, we're revolutionizing the future of hospice and post-acute healthcare through advanced technology and robust analytics. Our innovative solutions manage durable medical equipment (DME) and pharmaceutical services efficiently, serving over 145,000 patients daily across all 50 states.
About Us
We're a dynamic team that thrives on innovation, collaboration, and compassion. Here, you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented group. We empower our employees to grow both personally and professionally, offering ample opportunities for career advancement, continuous learning, and skill development.
Our Mission
The dragonfly is symbolic of the transformational impact we're making on the industry, our people, and the lives we touch. We deliver more than equipment and medications but also comfort and peace of mind. As an agile and adaptable team, we quickly pivot from one point to the next, ready for any situation or patient need that arises.
What We Offer
- Competitive Pay
- Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match)
- Growth Opportunity and Career Advancement
- Agile and Adaptable Team Culture
- Innovative Technology Solutions
- A Higher Calling to Provide Quality Patient Care
Your Role
- Leadership Experience: Proven success in managing operations, with at least 1-2 years in a senior or lead role.
Understanding of P&L management and experience in healthcare or durable medical equipment is strongly preferred. - Customer-Centric Mindset: Strong interpersonal and communication skills to manage relationships and resolve challenges with care.
- Energetic and Motivated: Initiative, creativity, and a commitment to building a highly supportive team environment.
- Technical and Physical Skills: Ability to lift and transport medical equipment (up to 75 lbs.) and perform on-call coverage as needed.
- Regulatory Knowledge: Familiarity with HIPAA, OSHA compliance and others as necessary.
- Technology: Telemetrics, Concur, Inventory Management Systems/DME Track. MS Office applications Excel, Outlook, SharePoint, Teams, Salesforce and Teams.
- Other: Confirmed MVR of three consecutive years driving history with no major moving violations or accidents. Must have a current active Driver's License.
Key Responsibilities
- Lead with Excellence: Oversee daily operations at one or more locations, ensuring seamless delivery, service, and pick-up of durable medical equipment.
- Drive Profitability: Monitor staffing, labor costs, and inventory to achieve budgetary targets while maintaining high service standards.
- Develop a Winning Team: Recruit, train, and coach warehouse and delivery technician staff to deliver outstanding results aligned with Dragonfly Health's core values.
- Ensure Compliance: Uphold company standards, federal/state regulations, and CHAP guidelines in safety, inventory control, and equipment management.
- Be Hands-On: Supervise and participate in deliveries during business and after-hours to meet service targets and foster client relationships.
- Maintain Operational Excellence: Manage inventory, oversee vehicle maintenance, and ensure proper equipment handling and sanitization.
- Client Service: Address escalated service issues with urgency and care, creating win-win outcomes for patients, caregivers, and partners.
- Engage Locally: Build relationships in the community through in-service training, client visits, and proactive communication.
Why Site Managers are Important
As a Site Manager at Dragonfly Health, you're more than an operations leader - you're the backbone of our field locations. You inspire your team to deliver exceptional care, maintain critical client relationships, and uphold the integrity of our services. Your leadership ensures that every piece of equipment we deliver brings comfort and relief to those in need, making a real difference in their lives.
