Resident Services Manager

Position Title : Resident Services Manager

Reports to : Director of Housing Operations

Position Summary

The Resident Services Manager will work closely with staff to ensure all programs are in alignment with agency mission and governing principles and in compliance with all eternal guidelines and requirements; while providing training and acting as a resource to housing tenants and Resident Services Coordinators (RSC’s) in the areas of program development, implementation, planning and coordination.

Responsibilities

Duties include but are not limited to :

• Works closely with the Resident Services Coordinators in all aspects of program management, service delivery, program implementation, staffing issues, staff development and community support
• Ensures that all sites and services provided are in compliance with contracts and reporting requirements, and helps to develop and monitor measurable outcomes
• Takes lead and makes recommendations to the Director of Housing Operations for ways to improve coordination and integration of programs
• Works with staff and tenants to assess needs and issues of community and balance those needs strategically with resources
• Develops new programs to address needs of the resident population
• Creates service plans for new development opportunities
• Works closely with the Director of Housing Operations to plan for a fund development strategy to address capacity and tenant needs and to support existing capacity
• Ensure family participation and contract compliance
• Conducting appropriate research of public, private, and social service agencies and resident groups to determine the most appropriate providers of services to family members in the Programs.
• Establish and maintain credibility and good public relations with resources in service networks to mobilize resources for clients
• Establish and administer procedures for recruitment of Program participants
• Maintain procedures and policies as needed to remain current with relative housing regulations
• Prepare grant proposals and reports
• Establish and maintain coordination with appropriate program compliance staff if the termination of a client’s participation and / or assistance is necessary
• Ensure compliance with SEMAP Indicator #14
• Ensure all program files are properly keyed into the HAB system
• Audit files periodically to ensure proper correct recording of enrollment date and escrow calculations
• Scan documents as required
• Ensure timely submission of grant required reporting
• Other duties as assigned

Education

A Bachelors degree from an accredited college or university with specialization in public / business administration, social work, psychology, human services, vocational rehabilitation, or a related field, or an equivalent combination of education and experience which provides the required knowledge, skills, and abilities.

Experience

Five years (5) experience in employment training programs, or housing related programs or other related services.  Must have experience in grant writing and administration.

Knowledge and Skills

Possesses the knowledge of the purposes, policies and regulations of the Authority as established by the Board of Commissioners or as set forth by HUD regulations, knowledge of local, state and federal laws governing the public and other subsidized housing programs including landlord / tenant relationships, excellent oral and written communication skills, mathematics skills and knowledge of personal and program budgets, the ability to motivate individuals, the ability to organize and independently perform assigned work, the ability to establish and maintain effective working relationships with federal, state, and local officials, service providers, consultants, community resource personnel, residents and the general public, the ability to deal courteously, tactfully and effectively with applicants, residents and the general public and to handle irate customers in a calm and fair manner, possesses general knowledge of occupancy principles and the rules and regulations governing public and assisted housing and must possess  a valid North Carolina driver’s license.

Physical Requirements

Must be able to sit stand and move as required to complete the tasks of the job.  Must be able to lift up to 25 lbs on a periodic basis.

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