Central Station Operator

• Job Title: Central Station Operator
• Department: Central Station Call Center
• Reports to: Central Station Supervisor/Central Station Manager

Responsibilities:

• 1. Answer emergency related inbound telephone calls pertaining to burglar alarms, fire alarms, panic alarms and all other security related questions and concerns.
• 2. Handle alarms in a timely manner and dispatch the proper authorities, as required.
• 3. Monitor and respond to alarm signals immediately with accuracy while using the information provided on screens while utilizing the training we provided.
• 4. Place necessary outbound calls to verify an alarm and notify responsible parties.
• 5. Properly document all responses for an alarm within the alarm monitoring software.
• 6. Work with technicians and installers to verify signals are received correctly.
• 7. Call customers and alarm dealers to discuss security, fire, and life safety related technical and non-technical issues.
• 8. Answer questions and direct callers to the appropriate department or personnel.
• 9. Apply knowledge about company policies and procedures to best meet customer needs,
• 10. Sort, file or scan all customer updates, contracts and emergency instructions as needed.
• 11. Process customer information on the computer system in an efficient manner to provide quality service.
• 12. Contact customers to obtain missing information or data in order to ensure complete and accurate records.
• 13.Analyze customer records on the computer system and make any corrections and/or modifications within company guidelines.
• 14. Provide documentation for customers in regards to their account status.
• 15. Assist with various projects that require data entry.
• 16. Sort and stuff bills/envelopes and dealer documentation.
• 17. Handle general office duties, such as filing and verifying data as needed,
• 18. Perform other related duties as assigned.

Skills:

• Oral Communication, Computer Literacy, Written Communication, Diplomacy, Time Management, Professionalism, Problem Solving, Self-Motivated, Customer Relations, Reading Skills, Organization Keyboard Skills, Customer Service, Ability to remain calm in stressful situations, Technical Communication, Ability to enter data efficiently and accurately.

Job Type: Full-time

Pay: $16.50 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Overnight shift
• Overtime
• Weekends as needed

Experience:

• Typing: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $17 - $20