What are the responsibilities and job description for the Customer Service- Pay out window position at Statewide Wrecker Service?
Customer Service/ Dispatch
Welchel Enterprises is home to Marietta Wrecker Service of Marietta, GA, Statewide Wrecker Service, Lilburn GA and New Image Towing of Forest Park GA.
We are growing and looking for motivated individuals to join our Customer Service/Dispatch team at Statewide Wrecker Service in Lillburn GA and we are seeking candidates with exceptional customer service skills. This is a dynamic position and is great for individuals that enjoy working in a position that offers something new on a day-to-day basis.
This position requires candidates to have a flexible schedule.
The Customer Service Representative is responsible for answering incoming calls, directing calls to appropriate channels, mail distribution, flow of correspondence, and other clerical duties.
Key Responsibilities
- Manage/assist with incoming phone call volume for customer service and dispatch
- Work closely with both light duty and heavy duty wrecker dispatchers
- Enter calls sent in via email and phone calls for customers
- Provide quotes per customer requests
- Request paperwork as needed to process calls
- Process paperwork and keys for vehicles brought in by drivers
- Process payment and release vehicles for customers per company policy and procedure
- Prioritize and dispatch calls to drivers
- Provide ETA’s based on call volume and location of two versus available drivers
- Track and manage drivers via GPS software
- Run credit card payments as applicable via merchant software
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
Paid training Health Insurance
401(k) Health Savings Account
401(k) matching Life Insurance
Dental insurance Paid Orientation
Disability insurance Paid Time Off
Vision Insurance
Experience level:
- 1 year
- Trucking or Towing experience is a plus point but not required
Shift:
- Rotating shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- In-person
- Office
Education:
- High school or equivalent (Preferred)
Work Location: In person
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Rotating shift
People with a criminal record are encouraged to apply
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $15