HEAD OF CUSTOMER SUCCESS NORTH AMERICA

About

AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps.

Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to facilitating seamless experiences for customers.

Brands use AB Tasty’s platform to align digital, e-commerce, and product teams on revenue goals by maximizing digital impact.

Founded in 2013, AB Tasty’s customer roster includes world-leading brands such as Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others.

AB Tasty has 12 offices across the globe : North America, Europe, Asia Pacific (Australia and Singapore).

Job Description

WHO WE ARE

Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? At AB Tasty, our mission is to help brands sell better by creating positive user experiences across all digital properties.

Since 2009, we’ve partnered with over 1000 clients, including renowned brands like Kering, McDonald’s, Ulta Beauty, L’Oréal, Disneyland Paris, and LVMH. With a presence in 8 countries across 3 continents and a team of 300 passionate individuals, we’re dedicated to building the internet of the future.

Joining AB Tasty Means Becoming Part Of a Diverse, Dynamic Team That Values Innovation And Growth. Our Company Culture, Guided By Core Values, Shapes Our Daily Interactions

• We bring client satisfaction.
• We are impactful.
• We go above and beyond.
• We live one team, one dream.
  
  

We are committed to fostering a workplace where everyone feels empowered to share ideas, take risks, and make an impact. At AB Tasty, it’s not just about delivering exceptional digital experiences – it’s about nurturing our team and their professional journeys.

Learn More About AB Tasty And Our Teams

• About Us
• Your Journey with Us
• AB Tasty on Welcome to the Jungle
  
  

THE TEAM

• Team Name & Location: Customer Success Team, North America, based in New York.
• Team Composition: This team includes 9 Customer Success Managers (CSMs) and collaborates closely with Sales, Product, Marketing, and Support teams.
• Role Overview: As the Manager of Customer Success, you will lead a high-performing team, focusing on driving customer satisfaction, retention, and revenue expansion.
• Tech Stack & Tools: Tools include Salesforce, Gainsight, Zendesk, and other collaboration platforms like Slack and Asana.
• Additional Information: Occasional travel may be required to meet with clients and team members.
  
  

YOUR MISSION

• Manage the day-to-day operations of the Customer Success team, ensuring alignment with organizational goals.
• Build and maintain strong client relationships to foster trust and loyalty.
• Drive customer satisfaction, retention, and revenue growth through strategic initiatives and effective leadership.
• Lead team training, development, and performance evaluations to ensure a motivated and successful team.
• Liaise with internal stakeholders, acting as a key advocate for customer needs and priorities.
• Act as the voice of the customer, influencing product development and company strategy.
  
  

What You’ll Bring

• Proven experience: 5 years in Customer Success or a related field, with at least 2 years in a leadership role.
• Confidence in leadership and team management, with a focus on coaching and professional development.
• Eagerness to drive change, innovate processes, and adapt to a fast-paced SaaS environment.
  
  

If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!

WHY YOU’LL LOVE IT HERE

• Make a Real Impact: Directly influence our success and contribute to the company’s growth.
• Ownership & Autonomy: We believe in trust—no micromanagement, just the freedom to excel.
• International Culture: Collaborate with a diverse, global team across 8 countries.
• Career Development: We offer vast opportunities for professional growth, education, and upward mobility.
• Flexible Work: Enjoy a balanced schedule with up to 3 days of remote work per week.
  
  

INTERVIEW PROCESS

• Discovery interview
• Hiring Manager interview
• Case study presentation
• Team Fit Interview
• Final meeting
  
  

AB Tasty is an equal opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Additional Information

• Contract Type: Full-Time
• Location: New York
• Possible partial remote