• Duties and Responsibilities

  • Responsible for providing demonstrations to customers in person and supporting demonstrations remotely with sales reps.
  • Provide appropriate technical support for customers and direct sales teams.
  • Participate in Pre-Demo Game Plan Calls and Proactively works with sales rep to understand needs of the customer.
    • Set expectations for demo opportunities.
    • Coordinate with any external sources to meet customer expectations.
  • Assist in Software Applications and IT integrations for the labeling portfolio.
  • Train and demonstrate understanding of software application.
  • Troubleshoot hardware, software, and IT Network connections with sales reps and customers.
  • Assist Sales Trainer with histology labelling and core equipment training.
  • Assist marketing to produce technical support materials, promotions, installation, training and integration resources.
  • Proactively follow up on status of installations and supply ongoing support.
  • Coordinate with any external resources to meet customer expectations.
  • Available to travel to customers and StatLab sites, averaging 3 overnights per week.
  • Other duties as assigned.
  
  

  Minimum Knowledge, Skills, and Abilities Required

  • Minimum of 5 years’ experience in a similar or transferable role.
  • Bachelor’s degree in a Biological Science, Information Technology, Engineering, or Histotechnology Certification (HT or HTL) with relevant experience.
  • Knowledge of pathology and laboratory diagnostics market. Histology Sector background highly desirable.
  • Flexibility to travel across the US with the potential for international travel.
  • Ability to build strong working relationships and networks both locally and internationally.
  • Demonstrated technical aptitude in various LIS platforms and middleware applications.
  • Outstanding communication, presentation, teaching skills and willingness to learn.
  • Detail oriented, technologically savvy, strong communication skills, with excellent time management.
  • Well-developed negotiation skills.
  • Ability to capture facts and troubleshooting data to convert them into simplified summaries and/or action plans.
  • Customer relationship development and management.
  • Proactive and enthusiastic team player with a highly analytical, structured, result- oriented work style with strong ability to effectively manage projects.
  • Excellent customer service skills with a “Customer-first” mentality.
  • Experience working in a dynamic, multidisciplinary team.

Salary is 79k-90k Dependent upon experience. Preferably this applicant would be housed in Dallas, TX

Experience

• 5 year(s): Experience in a similar or transferable role

• Demonstrated technical aptitude in various LIS platforms and middleware applications.
• Histology sector background

Education

• Bachelors or better