What are the responsibilities and job description for the Program Manager- Scaled Account Management position at Statsig, Inc?
Statsig is looking for a highly motivated, scrappy, and collaborative Scaled Account Management Program Manager. This job is for the select individuals who are incredibly passionate about building systems to grow and scale the onboarding, lifecycle management, and renewals of existing customers. You'll partner with our Account Management and Enterprise Engineering teams to drive customer satisfaction and health, and improve efficiency of commercial-related tasks. As our first Scaled Account Management Program Manager, you will have the opportunity to shape and define the Account Management function while working closely with cross-functional teams. This role is for someone who is looking to drive huge impact on revenue for the business.
Who We Are
Statsig is looking for a Program Manager who lives the Statsig values and has demonstrated a successful track record scaling Customer Success / Account Management functions. They also have :
- Proven track record as a high performing project and program manager building systems from the ground up for internal stakeholder and customers, including experience building data driven programs and automations (4 years of experience).
- Strong understanding of customer relationship management principles and practices.
- Experience in net new or expansion sales, revenue driven account management, or customer success roles is a plus.
- Familiarity with software development processes and consumption-based pricing is a plus.
- Experience driving, tracking, and reporting progress against roadmaps and key performance indicators.
- Ability to facilitate the flow of information between stakeholders and create consensus around a vision, priorities, and decisions.
- Excellent communication, organizational, and interpersonal skills.
- Analytical mindset with the ability to interpret data and derive actionable insights.
- Success in varying degrees of ambiguity, embracing flexibility to adjust to top line company priority shifts. They are self-motivated, proactive, and results oriented.
- Bachelor's degree (or equivalent experience).
- Ability to work on-site 5 days a week from our Bellevue, WA office.
What You'll Do
Pay : The current salary range for this role is $100k-130k base bonus equity benefits
About Us
Statsig is funded by both Sequoia Capital & Madrona Venture Group and is considered a top tier startup in the world (LinkedIn's Top 50 U.S. Startups of 2024, LinkedIn's #2 Top Seattle Startup of 2024). Statsig is a modern and trusted product development platform (experimentation, feature flagging, and product analytics) that automatically identifies which features are causing product metrics to move. This allows teams to focus on building great products without incurring the cost of manually setting up experiments and waiting for results. There is no other platform that makes your teams move faster. Period.
Joining as our founding Scaled Account Management Program Manager is an exciting opportunity to get in on the ground floor and make impact. If you are passionate about building strong relationships, building scalable systems and programs, and delivering exceptional customer experiences, we would love to hear from you.
Salary : $100,000 - $130,000
