FCS Customer Service

Job Description

Job Description

Job Description

Company Overview :

Stäubli is a value driven technological solutions provider with four dedicated activities : Electrical

Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide.

Job Function :

The job of the Stäubli FCS Sales Administrator is to interact with internal and external customers.

Reports to :

FCS Sales Administration Manager – North America

Responsibilities and Objectives :

• Work directly with the customers and the sales engineers to generate quotation for services and parts.
• Customers portal management
• Receiving and processing customer orders, ensuring accuracy and timeliness
• Inventory management, checking stock levels prior to order entry to ensure available inventory is prioritized, optimizing stock usage.
• Interact with customer to provide or gather administrative information to set up customer in ERP or set up Stäubli as a vendor.
• Process and send invoice to customers for services and parts.
• Communicate frequently with customer to ensure that all expectations are met, proactively resolving any issues or delays, updating customers as needed.
• Daily reporting and order monitoring to ensure all orders are delivered according to the scheduled timeline.
• Contribute to team effort by accomplishing related results as needed.
• Work with internal departments to meet customer’s needs.
• Assist accounting with past due invoices / accounts resolution.
• Creation of non-conformance reports.
• Participate in training sessions and update order entry processes as needed.

Qualifications :

Physical Requirements :

Work schedule :