Company Overview:

Stäubli is a value driven technological solutions provider with four dedicated activities: Electrical

Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide.

Job Function:

The role of a Textile Service Manager involves efficiently managing a team dedicated to generating revenue by supporting various functions. The key aspects of this role include:

• Supporting the sales team in maintaining and servicing Stäubli equipment.
• Soliciting and obtaining orders related to textile services.

• Understanding and interpreting technical product requirements.
• Providing sales and technical product information to both potential and existing customers.

• Assisting in the development and maintenance of customer accounts.
• Promoting customer satisfaction by acting as a problem-solving resource.

Overall, the Textile Service Manager plays a crucial role in ensuring seamless operations, fostering customer relationships, and contributing to the company's revenue growth.

Reports to:

Textile Director – North America

Responsibilities and Objectives:

Stäubli Corporation (STC) is responsible for the installation and service of our Textile machinery product lines in the North American market. The Service Manager for is responsible for the following:

• Managing the service team on daily basis.
• Ensure and Maintain of our first-class service policies.
• Ensure that all activities are properly recorded in CRM according to the rules.
• Resolving the customer questions and complains by analyzing the situation with great efficiency.
• Promote the sales of Stäubli services, spare parts, preventive maintenance, training, etc.
• Coordinate activities with the sales team and different department within the division.
• Keep track of the spare parts use for service.
• Manage spare parts inventory level and re-order points.
• Stay informed about activities in the customer service field.
• Monitor the service team technical skills and organize training to keep up with product evolution.
• Stay up-to-date and informed about Stäubli equipment; latest services; spare parts requirements.
• Ensure prompt invoicing and address receivable issues working with the accounting department.
• CRM database management, consists of but not limited to:
• Manage and keep current customer accounts including up-to-date master data.
  • Entry of Service Requests, Service Orders, Parts Movements; Installed Base information.
  • Manage different Field Service Reports, Installation and Equipment Modification Reports. 
  • Onboard Service Technicians and Customer Service personnel
  • Ensure that current information is maintained in both SAP and CRM
• Provide quotes promptly to the customers

Qualifications:

• Bachelor’s degree in the field of mechanical/electrical or 5 years of mechanical service management related experience 
• SAP/CRM experience and proficiency is mandatory
• Be self-motivated, proactive, and resourceful while maintaining a positive attitude
• As a Manager, demonstrate the ability to solve personnel issues, motivate staff, manage individual performance effectively
• Possess the ability to analyze a complex problem and devise a workable solution
• Be self-motivated, proactive, and resourceful and maintaining a positive attitude
• Be able to establish and maintain effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers, customers and/or vendors
• React quickly and adapts to changes in priorities, circumstances and direction
• Demonstrate excellent technical writing and communication skills
• Ability to read and interpret electrical, mechanical prints and related technical documentation
• SAP experience and proficiency is mandatory
• Must enjoy working with customers
• Must enjoy working with overseas teams 
• Must be able to shift between projects and to prioritize project importance

Physical Requirements:

• Periods sitting at a desk and working on a computer
• Must be able to lift, push, pull, and carry objects
• Must be able to lift up to 40 pounds at times
• Dexterity and accuracy as needed to operate equipment

Work schedule:

• Willingness and ability to travel as required both domestically and internationally (up to 25%)
• Initial training will require extended international travel 
• This position will report to the Duncan, SC office