What are the responsibilities and job description for the Store Manager position at STAUD?

STAUD Clothing, headquartered in Los Angeles, CA, has an opening for a Store Manager at its upcoming Georgetown store location.

STAUD is a ready to wear line offering chic essentials and stand-alone pieces designed and created in downtown LA. STAUD was founded in downtown Los Angeles in 2015 by Sarah Staudinger and George Augusto on a commitment to producing accessible, yet innovative pieces for the contemporary woman.

Our collections are created for those that want beautiful accessibly priced clothes and ready to wear collections that forgo trend for timelessness.

The goal? No nonsense, high style. We want to create a line of modern classics, refined pieces that reflect both an eye toward the future and a nostalgia for old school elegance. Clean, feminine lines, flattering cuts and only the finest materials - our intent is to design sophisticated, attainable clothing and accessories, without ever sacrificing quality or creativity. Instead, each piece is meant to elevate and enhance, pairing perfectly with everything from a pair of sneakers to a treasured dress shoe.

Working closely with a collective of manufacturers, STAUD continues to defy expectation – pushing the boundaries of the bland, to produce designs that are stunning but simple, unique but uncomplicated - and as well priced, as they are well made.

STAUD offers a health care plan to include medical coverage, dental care, vision insurance, an FSA plan, and a matching 401k plan.

Role Overview

The Store Manager is responsible for the total store business, sales, expenses, and experience. The Store Manager is expected to hire, train, and lead a team of customer- focused staff to provide best-in-class service and develop a loyal client base. This role oversees the entirety of the store’s daily operations, including inventory management, staff scheduling, and sales reporting.

Essential Duties

Business Leadership

Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability.
Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients.
Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy by partnering with the appropriate internal departments for product support.
Communicates company set KPI’s and identifies strategies to ensure performance standards are met.
Develop and implement business action plans to enhance sales for each product category.
Lead the team to consistently establish relationships.

Performance and Talent Management

Attract, recruit, and retain a high performing team.

Conduct coaching sessions with associates to review performance and provide

constructive, timely feedback. Oversee annual review process for all store

employees.

Identify and create action plans and build development plans for all employees.

Lead onboarding for all new store hires with support from Human Resources.

Manage the allocation of staff resources and scheduling to effectively drive sales and ensure customer service.

Partner with Human Resources Manager for all employee relations issues to ensure effective resolution.

Client Development

Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients

Promote brand awareness

Lead the team on executing superior customer service and after sales experience

to increase and retain customer loyalty.

Ensure the development, implementation and execution of company CRM

initiatives by providing action plans to the team.

Capture meaningful customer data for the purpose of building relationships to

personalize future client development opportunities.

Operations

Recap monthly store performance, reporting current business trends to cover every aspect of the business

Maintain and enforce all company policies and procedures.

Monitor store expenses and maintain store operating budget

Comply with all Loss Prevention monthly cycle counts to ensure annual inventory

shrinkage is below company target.

Oversee the processing of daily incoming and outbound merchandise requests and

shipments.

Support and maintain visual merchandising standards set by headquarters.

Maintain full organization of back of the house

Responsible for ensuring an effective staff schedule according to the traffic

trends.

Prerequisite Knowledge, Skills, & Education

Experience in Luxury or Contemporary retail, 3 years or more in a management role.

Experience leading and coaching a team to success; ability to coach others and develop store staff in their respective retail roles

Must possess extensive customer service skills.

Be sales and customer service orientated, highly motivated.

Be fashion savvy with tasteful presentation and good personality.

Be able to multitask in a fast-paced environment.

Be detailed orientated and enthusiastic.

Must have a team centric attitude and proactive mindset

Excellent written and verbal communication skills

Ability to multi-task, organize, and prioritize work.

Physical and Mental Requirements

Standing and sitting for extended periods of time.

Lifting up to 25 pounds in a safe and prudent manner.

Ability to easily move throughout an office with ease.

Ability to read, write, and understand English.

Ability to effectively interact with others internally and externally.

Ability to utilize office equipment in a safe and prudent manner, including a copy

machine, fax machine, computer, telephone, and other general office equipment that may

be used regularly.

Ability to work with many different personalities.

Ability to work in a fast-paced environment.

Correctable vision and hearing.

Ability to work on-site.

Job Type : Full-Time, Exempt

Covid-19 considerations :

All in-store employees must be fully vaccinated against COVID-19 and will be asked to provide proof of vaccination upon employment.

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