Level 3 IT Support Specialist

Celebrating 30 years in 2024, Stax is experiencing significant growth following a 2022 private equity platform investment. This includes geographic and product expansion, providing opportunities for our global team and delivering greater value to our clients. 

To support our accelerated growth, Stax is seeking a skilled and experienced Level 3 IT Support Specialist to join our IT team in New York. This role combines advanced IT support expertise with a strong focus on cybersecurity initiatives, including ensuring compliance with standards like ISO 27001. The ideal candidate will play a critical role in maintaining our IT infrastructure, addressing complex support issues, and driving our cybersecurity posture forward. 

We value a work environment that empowers employees while supporting work-life balance. Unlike many firms, our minimal travel model allows you to focus on meaningful work, build strong team connections, and grow personally and professionally.  Recognized as a top workplace, Stax has been named to the 2024 Vault Consulting 50 Best Firms, Management Consulted’s Top Ranked Consulting Firms 2024, and Consulting Magazine’s 2024 Best Firms to Work For. 

Responsibilities: 

IT Support and Operations 

• Provide advanced Level 3 technical support for complex IT issues, including server and network troubleshooting, system upgrades, and endpoint management. 

• Act as an escalation point for Level 1 and Level 2 support teams, resolving critical and high-impact technical issues. 

• Maintain, monitor, and troubleshoot IT systems, including servers, storage, networks, and cloud environments. 

• Oversee the configuration, deployment, and management of endpoints, ensuring seamless operations across all devices and systems. 

• Document technical processes, incident resolutions, and IT infrastructure configurations. 

Cybersecurity Monitoring and Incident Response 

• Lead cybersecurity initiatives, ensuring compliance with standards such as ISO 27001. 

• Manage security tools and systems, including firewalls, intrusion detection systems, endpoint protection, and vulnerability management tools. 

• Conduct risk assessments, penetration tests, and regular security audits. Create and execute plans to implement corrective measures to close vulnerabilities. 

• Develop and enforce IT security policies, procedures, and best practices across the organization. 

• Monitor security platforms to address threats and incidents, respond to potential breaches, and manage incident response efforts. 

Collaboration and Leadership 

• Work closely with the IT team and other stakeholders to align technology and security strategies with business goals. 

• Coordinate with external vendors and service providers for IT and cybersecurity solutions. 

Qualifications: 

Education and Experience 

• Bachelor's degree in Computer Science, Information Technology, or related field; equivalent experience may be considered. 

• 5 years of experience in IT support, with at least 2 years in a Level 3 support role. 

• Experience in cybersecurity, with exposure to standards like ISO 27001, SOC 2, or similar frameworks. 

Technical Skills 

• Strong expertise in Windows Server, Active Directory, Microsoft 365, Microsoft Entra, Microsoft InTune, Microsoft Defender, and cloud environments (e.g., Azure, AWS). 

• Advanced networking skills, including configuration of firewalls, VPNs, and switches. Meraki Cloud experience preferred. 

• Experience with security tools such as SIEM, endpoint protection platforms, and vulnerability scanners. SentinelOne experience preferred. 

• Knowledge of incident response, threat management, and forensic investigation techniques. 

Certifications (Preferred) 

• IT certifications, such as CompTIA Advanced Security Practitioner (CASP ), Microsoft Certified: Azure Administrator, or CCNP. 

Soft Skills 

• Strong analytical and problem-solving abilities. 

• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders. 

• Self-motivated, detail-oriented, and capable of managing multiple priorities. 

Compensation: 90k – 120k discretionary bonus.  Stax operates a pay-for-performance compensation philosophy.  Salary will be commensurate with experience, and total annual cash compensation may vary based on firm and individual performance.  Stax, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability (except where the disability is a bona fide occupational disqualification), sexual orientation, genetic makeup, predisposition or carrier status, familial or marital status, military or veteran status or any other status protected under local, state or federal laws.