What are the responsibilities and job description for the Front Desk Agent position at Stay Express Inn?
Job Summary
We are seeking a dedicated and enthusiastic part time Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The ideal candidate will possess strong customer service skills, a welcoming demeanor, and the ability to handle various tasks efficiently. As the first point of contact for guests, you will play a crucial role in ensuring their stay is enjoyable and memorable. Looking for someone to fill 2 days out of the week. This is not a full time position.
Responsibilities
- Greet guests upon arrival with a friendly and professional attitude.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle reservations, cancellations, and modifications through our hotel management system.
- Address guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain a clean and organized front desk area to enhance the guest experience.
- Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of phone etiquette while managing incoming calls and messages.
- Foster positive guest relations by resolving any issues or complaints promptly and effectively.
Experience
- Previous experience in hospitality management or hotel front desk operations is preferred.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Strong customer service skills with a focus on guest relations and satisfaction.
- Familiarity with hotel management software is advantageous but not required; training will be provided.
- Excellent organizational skills and attention to detail are essential for managing multiple tasks simultaneously.
- A background in resort environments or night audit experience is beneficial but not mandatory.
Join us as we create unforgettable experiences for our guests!
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: No more than 16 per week
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Weekends as needed
Work Location: In person
Salary : $15 - $16