What are the responsibilities and job description for the Regional Director position at Stay Graceful?
REGIONAL DIRECTOR
Responsibilities
As Regional Director, you would lead the office, build referrals, bring on new clients, and manage aids and eventually team managers. As the Regional Director, you represent Stay Graceful and develop new referral source relationships with providers, private individuals and healthcare organizations. This position reports to the Vice President.
Some of your responsibilities will include:
- Staff Management:
○ Create staffing schedules, including on-call coverage, with the assurance that all shifts are regularly covered.
○ Manage and train on protocol for absences.
○ Orient new team members and prepare and submit all HR related forms in a timely manner.
○ Resolve employee issues or concerns in a professional manner.
○ Manage disciplinary/termination activities with supervisor support.
○ Provide backup support for any employee who is absent.
○ Ensure care provider team reviews and understands policies and procedures.
○ Oversee competency evaluation of care team.
○ Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
- Quality Assurance:
- Demonstrate knowledge of in-home care needs.
- Assess each prospective resident to determine the appropriateness for admission.
- Maintain positive relationships with referral sources.
- Develop new referral sources in the community and promote agency services in the community.
- Maintain current knowledge of program policy, service and license compliance requirements for agency programs.
- Ability to manage a regional contact database.
- Willing to train new managers for regional expansion.
- Participate in educational opportunities in healthcare.
- Track Key Performance Indicators such as client visits, cancels, info calls, etc. (weekly, monthly, annually) and relay to supervisor to evaluate Stay Graceful efficacy and reward care provider team for excellence!
- Customer Service:
-
- Assign care providers for individualized client care plans.
- Regular quality assurance check with clients.
- Greet care providers, clients and guests, providing exceptional customer service and doing your best to make clients feel comfortable and appreciated!
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Site visits of current clients for training and support and home visits for team introduction and training for new clients.
- Respond to client and care provider questions and concerns in a timely and professional manner.
- Utilize EMR system to assist with new client accounts, change of address and initial care plan or other pertinent information for current clients.
- Office Management:
○ Keep the desk area and office clean and orderly.
○ Maintain office supplies and/or technical support requirements.
Education and Experience Equivalencies:
- Bachelor's degree required. MBA/MHA or RN preferred
- 2 year of Home care experience required
- 10 year Management experience required.
- Applicants with excellent abilities in communication via email, Word, and medical records preferred. All candidates must have (or qualify to obtain) a current South Dakota driver’s license, proof of insurance and be cleared through the Division of Criminal Investigation.
- Superior problem solving skills.
- Exceptional leadership and diplomacy skills.
- A passion for caring for others!
Physical Demands/Requirements:
- Must be able to lift up to 25 lbs.
- Will occasionally encounter toxic chemicals during shift.
