What are the responsibilities and job description for the Account Manager position at Stay Green Inc?
JOB TITLE: ACCOUNT MANAGER
DEPARTMENT: LANDSCAPE MAINTENANCE
LOCATION: LOS ANGELES
OUR MISSION:
Stay Green Inc. is committed to being the leader in providing professional landscape services resulting in the highest level of client satisfaction.
POSITION SUMMARY:
The primary role of the Account Manager (AM) is to manage, direct, and oversee specific routes designated to them by their Branch Manager (BM), for their respective district. Provide support, leadership, supervision, and training for all field personnel, while maintaining the highest efficiency, safety, and production standards possible. Develop, maintain, and service all client relationships most efficiently and professionally, to ensure company policy for quality and performance. The AM is responsible for enhancement sales, account profitability, employee recruitment and retention, training, contract retention, crew performance to budget, client satisfaction, highest quality, and accident-free district.
EXPERIENCE & TRAINING:
The AM will have 3-5 years of related experience including experience in a “firsthand” environment, the ability to perform multiple tasks and meet critical deadlines. The AM needs to have technical knowledge of commercial landscape maintenance practices. AM will be computer-knowledgeable, and be able to read, write, and speak English and Spanish if desired. Good written, verbal, and organizational skills and proficiency with Microsoft Office products, Internet, and e-mail. Have proven compatibility of writing and speaking.
ESSENTIAL JOB FUNCTIONS:
The duties listed below are examples of the work typically performed by an employee in this position:
- Performs job functions timely and efficiently.
- Uphold, promote, and exceed all standards of safety as described in SGI’s policies and OSHA regulations. Immediate reporting of any employee injuries or liability incidents to the Human Resources Department.
- Implement and exceed current company policy, systems, and procedures of all Field Operations, Safety, Quality Control, and Technical Training Programs.
- AM will interview and recommend hiring new employees who will report to them.
- AM will coach, counsel, and discipline their PMs.
- Monitoring and holding all crew members accountable for their duties, responsibilities, and acceptable SGI performance levels including wearing appropriate uniforms and PPEs for job functions and ensuring personal hygiene, keeping trucks, yards, and other work areas in good order.
- AM will review all approvals of employee hours daily on the ASPIRE system done by the PM.
- AM will create all Work Orders and follow through with them as well.
- Responsible for training and evaluating employees that are assigned. Train all new employees on proper SGI horticultural practices including job sequencing and Bueno/No Bueno.
- Job quality evaluations of properties and recommend and present information for extra work/work orders to the client.
- Assist the Production Manager with dispatching routing and scheduling all field labor.
- Provide monthly orders, including small tools, based on budgets provided by the Branch Manager.
- AM will monitor and have accountability for all equipment and fleet.
- Track progress and complete all walk-through notes and ASPIRE issues.
- Be able to build the proposal—a basic understanding of plans and proposals.
- Be able to perform monthly audits of properties.
- Can analyze a variety of financial data.
- The customer service standards of the organization are reflected in daily work habits.
- Complaints are researched and responded to within 48 hours unless possible to complete the same day.
- Requests from other departments are responded to in a friendly and positive manner within 48 hours unless it is possible to be completed the same day.
- All co-workers and customers are treated courteously.
- Demonstrates behaviors that are consistent with the Code of Conduct and aligned with the organization’s mission, vision, and shared values.
- Reports promptly any suspected or potential violations of laws, regulations, procedures, policies, and practices, and cooperates in investigations.
- Conducts all transactions in compliance with all company policies, procedures, standards, and practices.
- Ensures that appearance and personal conduct are always professional.
- Excellent attendance record and follows sick and rain day procedures.
- Wear appropriate uniform and PPEs for job functions and ensure personal hygiene, keep trucks, yards, and other work areas in good order.
- Works at maintaining a good rapport and a cooperative working relationship with customers and staff.
- Always represents the organization positively and professionally.
- Always maintains organizational and employee confidentiality.
PHYSICAL REQUIREMENTS:
The physical requirements described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position.
- Hearing: Adequate to perform the essential functions of the job.
- Speaking: Adequate to perform the essential functions of the job, such as communicating with multiple personnel.
- Vision: Normal visual acuity.
- Other: Must be able to prioritize; have cognitive reasoning and problem-solving ability.
- Lifting to 50 lbs.
- Pushing up to 50 lbs.
EDUCATION:
- High school diploma or equivalent qualification
RELATED WORK:
- Gardening: 3 years (Required)
- Leadership/Account Manager: 2 Year (Required)
- License: Driver's License (Required)
- Certification: QAL and CLP
WORK LOCATION:
- In-person
