What are the responsibilities and job description for the Hotel Front Desk Receptionist position at stayAPT Suites Greer?
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities :
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Mitigate customer complaints as needed
- General bookkeeping : ensure all hotel guest account information is accurate and up-to-date
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Communicate with housekeeping to make sure guest rooms are ready Qualifications :
- Comfortable taking telephone calls and mitigating stressful situations
- High school diploma, GED, or equivalent
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Exhibits working knowledge of Microsoft Office and reservation management systems
- 1 year of hotel industry experience or related job preferred
- Must work 3 weekends per month Compensation : $12 - $13 hourly
Salary : $12 - $13