What are the responsibilities and job description for the Full Time Hybrid Front Desk / Housekeeping position at stayAPT Suites Tallahassee?
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Compensation :
Responsibilities :
- Must possess a hospitality attitude to promote a positive guest experience.
- Must possess creative problem-solving skills.
- Hotel Front Desk Representative responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.
- Performing all check-in and check-out tasks.
- Managing online and phone reservations.
- Processing of payments, including proper credit card verification and processing.
- Register guests and collect necessary information (like contact details and exact dates of their stay).
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates, and amenities.
- Respond to clients’ complaints in a timely and professional manner.
- Liaise with our housekeeping team to ensure all rooms are clean, well maintained, and fully furnished to accommodate guests’ needs.
- Maintain updated records of bookings and payments.
- Handling customer complaints, listening to the guests, empathizing, and taking corrective measures to rectify the issue.
- Ensure suites are clean and properly stocked with supplies, according to Brand Standards.
- Ensure all Safety and Security processes and procedures are in place, followed, and utilized.
- Report to the Resident General Manager any items that are in need of maintenance or any safety issues observed.
- Know all hotel emergency procedures.
Quality Adherence :
Qualifications :
About Company
StayAPT Suites entered the long-term lodging market with an announcement of its new hotel concept in January 2020. The new brand, which will have over 20 hotels open by the end of 2022, with an additional 15 in development, offers guests an experience not yet seen in its category.
The room layout for each 500 square-foot suite was intentionally designed to feel residential, with a dedicated living room, a full kitchen, and a separate bedroom. With strong corporate financial backing and an experienced executive team in place, the Matthews, North Carolina-based chain is committed to building a portfolio of 100 corporate-owned hotels, in addition to franchising. Learn more at www.stayAPT.com.
Salary : $16