What are the responsibilities and job description for the Front Desk Agent position at stayAPT Suites?
**Overview:** We are seeking a professional and courteous Front Desk Agent to join our team. The ideal candidate should have excellent communication skills and a passion for providing exceptional customer service in a hospitality setting. **Responsibilities:** - Greet and welcome guests in a friendly and professional manner - Assist guests with check-in and check-out processes - Handle guest inquiries and provide information about hotel services and amenities - Manage reservations and ensure accurate guest information in the system - Answer phone calls and direct them appropriately - Process payments and maintain guest accounts - Resolve guest complaints promptly and efficiently - Collaborate with other hotel staff to ensure a positive guest experience **Qualifications:** - Previous experience in a front desk or customer service role preferred - Proficient in using phone systems and maintaining phone etiquette - Knowledge of hotel management systems is a plus - Strong interpersonal skills with the ability to handle guest relations effectively - Multilingual abilities are advantageous - A degree or certification in Hospitality Management or related field is desirable - Familiarity with resort operations and guest services is beneficial - Bilingual candidates are encouraged to apply Join our team as a Front Desk Agent to contribute to creating memorable experiences for our guests in a dynamic hospitality environment.
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $13 - $15
