What are the responsibilities and job description for the Guest Service Representative position at stayAPT Suites?
Job Summary
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. In this pivotal role, you will be the first point of contact for our guests, ensuring a warm welcome and providing exceptional customer service throughout their stay. You will handle front desk operations, manage guest inquiries, and contribute to a positive hospitality experience. The ideal candidate will possess strong communication skills and a passion for delivering outstanding guest services.
Responsibilities
- Greet and check in guests upon arrival, ensuring a smooth and efficient process.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Manage phone systems to respond to calls promptly and assist guests as needed.
- Perform night audit duties as required, ensuring accurate reporting of daily operations.
- Maintain knowledge of hotel services, local attractions, and amenities to provide guests with relevant information.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Process payments and manage billing inquiries accurately.
- Uphold the highest standards of hospitality management by maintaining a clean and organized front desk area.
Requirements
- Previous experience in a front desk or guest services role is preferred.
- Strong customer service skills with the ability to resolve issues effectively.
- Multilingual or bilingual abilities are highly desirable to accommodate diverse guests.
- Familiarity with hospitality management principles is a plus.
- Proficient in using phone systems and hotel management software.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including nights and weekends as needed.
- A positive attitude and a commitment to providing exceptional guest experiences.
Join our team as a Guest Service Agent where your skills will shine in creating memorable experiences for our guests!
Job Type: Full-time
Pay: $12.88 - $14.48 per hour
Expected hours: 16 – 32 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Night shift
- Rotating weekends
- Weekends as needed
Experience:
- Hotel experience: 2 years (Preferred)
Ability to Commute:
- Huntsville, AL 35806 (Required)
Ability to Relocate:
- Huntsville, AL 35806: Relocate before starting work (Preferred)
Work Location: In person
Salary : $13 - $14
