What are the responsibilities and job description for the Front Desk Agent position at Staybridge Hotel?
Overview
We are seeking a dedicated and detail-oriented Part Time Night Auditor (Minimum 2 Nights) to join our team at a premier hotel. The Night Auditor plays a crucial role in ensuring the smooth operation of the front desk during overnight shifts, providing exceptional guest services while maintaining accurate financial records. This position is ideal for individuals with a background in hospitality management and strong guest relations skills. Must have OPERA PMS / IHG Hotels experience.
- Perform front desk operations, including check-ins and check-outs, ensuring a seamless experience for guests.
- Handle guest inquiries and resolve any issues that may arise during the night shift.
- Conduct nightly audits of financial transactions, ensuring accuracy in billing and reporting.
- Prepare daily revenue reports and reconcile accounts to maintain financial integrity.
- Maintain a clean and organized front desk area, creating a welcoming environment for guests.
- Communicate effectively with other departments to ensure guest needs are met promptly.
- Uphold high standards of phone etiquette when handling calls from guests and external parties.
Qualifications
- Previous experience in front desk operations or hotel management is preferred.
- Strong understanding of guest services within the hospitality industry.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent interpersonal skills with a focus on guest relations and satisfaction.
- Proficient in hospitality management software and basic accounting principles.
- Ability to work independently during overnight shifts while managing multiple tasks efficiently.
- Strong attention to detail and problem-solving skills to address guest concerns effectively.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift.
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Employee discount
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Ability to Commute:
- Denton, TX 76208 (Required)
Ability to Relocate:
- Denton, TX 76208: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15
