What are the responsibilities and job description for the Guest Service Agent position at Staybridge Suite Lake Charles?
Responsibilities:
- Greet and welcome guests upon arrival
- Register guests and assign rooms
- Provide information about hotel services, amenities, and local attractions
- Handle guest check-ins and check-outs efficiently
- Answer phone calls and respond to guest inquiries
- Assist guests with special requests or needs
- Resolve guest complaints or issues in a professional and timely manner
- Maintain a clean and organized front desk area
Qualifications:
- Previous experience in a customer service role, preferably in a hotel or hospitality setting
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Strong guest relations skills with the ability to provide exceptional customer service
- Bilingual or multilingual abilities are a plus
- Knowledge of front desk operations, including night audit procedures, is desirable
- Ability to handle difficult situations with patience and professionalism
- Strong attention to detail and organizational skills
- Ability to work flexible hours, including evenings, weekends, and holidays
We offer competitive pay and benefits packages for our Guest Service Agents. Join our team and be part of creating memorable experiences for our guests!
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Free parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Overnight shift
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $13 - $14
