What are the responsibilities and job description for the Guest Services Representative position at Staybridge Suite Lake Charles?
Job Summary
We are seeking a dedicated and friendly Guest Service Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a memorable experience. This role requires excellent communication skills, a passion for hospitality, and the ability to handle various guest inquiries efficiently.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Provide information about the resort's amenities, services, and local attractions.
- Handle guest inquiries and resolve any issues or complaints in a timely manner.
- Maintain accurate records of guest interactions and transactions.
- Perform night audit duties as required, ensuring all financial transactions are balanced.
- Collaborate with other departments to fulfill guest requests and enhance their stay.
- Uphold high standards of customer service and professionalism at all times.
- Assist in managing reservations via phone or online platforms.
Requirements
- Previous experience in front desk operations or guest services within a hotel or resort setting is preferred.
- Strong customer service skills with an emphasis on phone etiquette.
- Bilingual candidates are highly desirable to accommodate diverse guests.
- Excellent communication skills, both verbal and written, with a focus on guest relations.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A proactive attitude towards problem-solving and enhancing the guest experience.
- Familiarity with hospitality software systems is a plus.
Join us in creating unforgettable experiences for our guests while working in a dynamic and rewarding environment!
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: 28 – 40 per week
Schedule:
- Evening shift
- Morning shift
- Overnight shift
Ability to Commute:
- Lake Charles, LA 70601 (Required)
Ability to Relocate:
- Lake Charles, LA 70601: Relocate before starting work (Preferred)
Work Location: In person
Salary : $13 - $14
