Reception Operations Manager

Job Overview:

We are seeking a Reception Operations Manager to oversee the daily operations of our front desk. The ideal candidate will be responsible for managing administrative tasks, ensuring excellent customer service, and maintaining a professional and organized front desk environment.

Duties:

- Greet and assist guests in a professional and friendly manner
- Manage incoming calls and route them to the appropriate staff members
- Perform data entry tasks accurately and efficiently
- Schedule appointments and maintain calendars
- Transcribe notes and messages as needed
- Oversee office supply inventory and place orders when necessary
- Handle guest inquiries and resolve issues promptly
- Ensure compliance with office policies and procedures
- Scheduling the Front Desk staff and provide shift coverage

Qualifications:

- Previous experience with IHG hotels and Opera PMS preferred
- Proficient in data entry and office management software
- Proficient in AR accounts and billing
- Strong customer service skills with excellent phone etiquette
- Ability to multitask and prioritize tasks effectively
- Experience with phone systems and calendar management
- Proven track record of maintaining a professional front desk area
- Proven track record of training and motivating a team

This position offers the opportunity to work in a dynamic office environment, interact with diverse individuals, and contribute to the smooth operation of our front desk services. If you are organized, detail-oriented, and enjoy providing exceptional customer service, we encourage you to apply for this role.

Job Type: Full-time

Pay: $45,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Monday to Friday
• Morning shift
• Night shift
• Overnight shift

Application Question(s):

• What would you do if your night audit called out sick and you know that you have an 11am requirement on the next day?
• Why are you applying for this position? What do you want to gain from this?
• How often do you leave work feeling proud and what did you do to facilitate that feeling?

Experience:

• Management: 2 years (Preferred)
• Hospitality: 3 years (Preferred)

Language:

• English (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Omaha, NE 68114 (Required)

Ability to Relocate:

• Omaha, NE 68114: Relocate before starting work (Required)

Work Location: In person

Salary : $45,000 - $52,000