Hotel Front Desk Agent and Night Auditor

Job Summary

We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. and or Night Auditor. As a Front Desk Agent and or Night Auditor, you will be the first point of contact for our guests and play a crucial role in providing exceptional hospitality and guest services. Responsibilities: - Greet guests with a warm and friendly demeanor, ensuring a positive first impression - Check-in and check-out guests efficiently, accurately, and in a timely manner - Answer phone calls and respond to inquiries with professionalism and excellent phone etiquette - Provide information about hotel amenities, services, and local attractions - Handle guest requests promptly and effectively, ensuring guest satisfaction - Assist with guest relations by addressing and resolving any issues or complaints - Maintain accurate records of guest interactions, reservations, and payments - Collaborate with other hotel departments to ensure seamless guest experiences - Perform night audit duties as required Experience: - Previous experience in hospitality management or customer service is preferred - Strong interpersonal skills with the ability to provide exceptional guest relations - Multilingual skills are a plus, as we cater to diverse clientele - Familiarity with hotel management software is advantageous - Bilingual candidates are encouraged to apply At our hotel, we value our employees and offer competitive compensation along with a range of benefits including: - Medical, dental, and vision insurance options - Paid time off for full-time employees - Opportunities for career advancement within the company If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we would love to hear from you. Apply today to join our team as a Front Desk Agent!

Responsibilities
- Greet guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide information about hotel services and amenities
- Process payments and maintain accurate guest accounts
- Perform night audit duties including reconciling daily transactions and preparing reports
- Address guest issues and escalate as needed
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area

Experience
- Previous experience in hospitality, hotel, or resort setting preferred
- Proficiency in guest services, front desk operations, and night audit procedures
- Strong customer service skills with the ability to handle various guest situations effectively
- Multilingual abilities are a plus to cater to diverse guests
- Knowledge of guest relations and hospitality industry standards

Job Types: Full-time, Part-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Anaheim, CA 92802 (Required)

Ability to Relocate:

• Anaheim, CA 92802: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $18