Complimentary Breakfast Server

Providence Hospitality Partners is based in Denver, Colorado, and founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.

SUMMARY: The Complimentary Breakfast Server prepares food, cleans and restocks the complimentary breakfast area and serves food and beverage to guests in a timely fashion ensuring excellent guest service. The Complimentary Breakfast Server also stocks food and maintains public area cleanliness.

DUTIES AND RESPONSIBILITIES:

• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations
• Follow safe food handling practices
• Check station prior to opening for cleanliness of work area
• Complete all necessary set up, side work and closing duties as assigned
• Perform food preparation and display the food as directed. Replenish everything during breakfast hours and/or evening social hour
• Capable and willing to operate kitchen appliances and equipment properly (microwave, oven, dishwasher, etc.)
• Check food before serving it to guest to ascertain that appearance, temperature and portions are correct
• Consistently spot check food to ensure that food served meets quality standards
• Communicate properly and effectively with guests, associates and managers.
• Effectively respond to guest complaints
• Inform management of any guest complaint or problem immediately
• Clear dirty dishes, glasses and utensils, clean and reset tables
• Know brand standards for breakfast and/or social hour set up and content
• Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required
• Maintain a clean and orderly work area in accordance with hotel standards. Maintain cleanliness and presentation of food display
• Clean and maintain breakfast equipment and items including dishware, glassware, coffee pot, etc.
• Performs other related duties as assigned by management

QUALIFICATIONS:

• Excellent customer service skills
• Good judgement with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds

EDUCATION AND EXPERIENCE:

• Previous hotel or customer service experience preferred

COMPETENCIES:

• Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity-Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security-Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand, walk, bend, stoop, lift, and reach
• Continually required to lift/push/carry items up to 25 lbs.
• Occasional exposure to extreme heat or cold and loud noise

SALARY:

HOURS:

BENEFITS:

• Medical, Dental, and Vision Insurance
• Company paid Basic Life and AD&D Insurance
• 401(k) with Company match
• Paid Time Off and State required Sick Pay
• 8 Paid Holidays
• Hotel discounts by brand
• Voluntary Short-Term and Long-Term Disability