What are the responsibilities and job description for the Front Desk Agent position at Staybridge Suites Ft. Lauderdale Airport West?
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Guest service oriented
- Able to meet and maintain monthly front desk goals such as loyalty enrollments and recognition.
- Maintain updated records of bookings and payments
- Be able to lift upwards of fifty pounds.
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, Opera PMS a plus.
- Understanding of how travel planning websites operate, such as booking.com and Expedia Partner Central.
- Customer service attitude
- Excellent communication and organizational skills
Job Types: Full-time, Part-time
Pay: $14.50 - $15.50 per hour
Expected hours: 24 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
- Day Shift (Required)
Ability to Commute:
- Davie, FL 33314 (Required)
Ability to Relocate:
- Davie, FL 33314: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16