What are the responsibilities and job description for the Front Desk Agent position at STAYBRIDGE SUITES HOTEL?
Front Desk Agent mix of 7a-3p and 3p-11p
Mostly Morning shifts 7a-3p, weekends included.
Duties:
- Greet and welcome guests upon arrival
- Check-in and check-out guests using the hotel's reservation system
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints and resolve issues in a professional and timely manner
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area
- Assist with other administrative tasks as needed
Qualifications:
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Proficient in using phone systems and computer software
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Detail-oriented and able to work in a fast-paced environment
- Knowledge of guest relations principles and practices
If you are a friendly, customer-focused individual with a passion for providing exceptional service, we would love to hear from you! Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.
Please note that this position may require working evenings, weekends, and holidays.
To apply, please submit your resume and cover letter detailing your relevant experience.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $17