Night Auditor

Overview: At Staybridge Suites, we aim to make our guests feel like part of the family. To achieve this, we need team members who are:

• Down-to-earth: Straightforward and natural in interactions.
• Thoughtful: Perceptive, caring, and accommodating to guests' needs.
• Sociable: Upbeat, involved, and friendly.
• Reliable: Professional, a team player, and resourceful.

Position Summary: Working under the direction of the Front Desk Manager, Front Desk Supervisor, and General Manager, you will play a crucial role in creating and maintaining a unique guest experience by executing brand standards, fostering guest relations, and promoting IHG Rewards.

Key Responsibilities:

Financial Returns:

• Responsible for managing cash drawer contents and transactions.
• Maintain accurate records, including cash flow and revenue.

People:

• Work as part of a team to ensure guests feel valued and receive the highest level of customer service.

Guest Experience:

• Respond to guest complaints or concerns promptly and professionally.
• Manage cash bank accounting and revenue records.
• Stock items for the front desk and back office.
• Greet, register, and assign rooms to guests.
• Handle confidential information with integrity.
• Answer and route calls appropriately; take accurate guest messages and handle fax needs.
• Offer and manage wake-up call requests.
• Record pertinent guest information in the front desk log.
• Ensure common areas, the lobby, and back office are clean.
• Perform laundry functions as directed.
• Undertake any other duties as assigned.

Responsible Business:

• Ensure a safe and secure environment for guests.
• Comply with federal, state, and local laws regarding alcohol services.
• Maintain procedures for the security of lost and found items.
• Prioritize and plan work activities efficiently.

Accountability:

• Collaborate with all departments in a professional and dependable manner.

Qualifications:

• Knowledge of hotel layout, amenities, procedures, and organization.
• Familiarity with the local geographic area, businesses, services, major highways/streets, and community events/attractions.
• Ability to communicate effectively using appropriate word choice, grammar, and tone.
• Proficiency in Microsoft Word and Excel.
• High school diploma or equivalent.
• Ability to fold or clean laundry.
• Competence in basic math and other clerical skills.

What We Offer:

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount, and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Job Types: Full-time, Part-time

Expected hours: 16 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person