Hotel Front Desk Agent

WE ARE MORE THAN JUST A WORKPLACE

We are seeking a Front Desk Agent that is fellable to work either a 7-3 or 3-11 shift for our growing team. The ideal candidate for this position is someone who enjoys interacting with the public and is able to perform basic administrative work, such as answering phones and processing paperwork. We are looking for someone who is conscientious and detail oriented, but also independent and self-motivated. The successful candidates will also be responsible for responding to customer service inquiries, overseeing the maintenance of our facility, monitoring security cameras and handling emergency situations if necessary.

Responsibilities:

• Regular attendance is essential
• May be required to work varying schedules and holidays
• Required to fully comply with the hotel’s rules and regulations
• Document problems in computer system.
• Promptly answer the telephone using a clear speaking voice. Answer telephone with the hotel’s scripted greeting. Input messages into the computer and retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Ensure all guest correspondences are kept confidential
• Direct guests to proper resources when they call the hotel.
• Verify and enter credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator.
• We use OPERA PMS to Post charges to guest rooms and house accounts using the computer.

Requirements and Qualifications

• Regular attendance is essential
• May be required to work varying schedules and holidays
• Required to fully comply with the hotel’s rules and regulations
• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge skills and abilities
• Maintain a well-groomed and professional appearance

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

Background checks, reference checks, pre-employment drug screening, and we participate in E-Verify.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply online or in person:

Staybridge Suites

303 Fantasy Harbour Blvd

Myrtle Beach, SC 29579

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person