What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at Staybridge Suites?
PRIMARY DUTIES AND ACCOUNTABILITIES
Room Assignments, Changes, and Issues
· Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
· Efficiently handles all payments received whether they are cash, credit card, checks or traveler’s checks. Balances/verifies all monetary transactions in appropriate accounts.
· Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
· Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
Guest Service
· Offers guests assistance whenever possible.
· Responsible for resolving escalated customer relations issues.
· Answers inquiries pertaining to hotel policies and services.
· Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
· Responsible for positively representing and promoting the property.
· Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned
· Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
· Properly complies, completes, and distributes reports to all management and relevant staff.
· Reports any maintenance, security, or safety issues to the appropriate staff.
SKILLS, EDUCATIONAL BACKGROUND, AND EXPERIENCE
· High School Diploma or GED required.
· Previous front desk experience highly preferred.
· Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
· Excellent organizational and prioritization skills.
· Ability to work well and collaborate with others.
· Superior customer service skills.
· Excellent communication skills.
· May be required to stand for an extended period of time.
Job Type: Full-time
Pay: $14.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 2 years (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
Salary : $14 - $20
