What are the responsibilities and job description for the Night Auditor position at Staybridge Suites?
Overview
We are seeking a dedicated and professional Front Desk Night Auditor to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires your strong communication skills, attention to detail, and the ability to manage multiple tasks.
Duties
- Greet guests warmly upon arrival and assist with the check-in process.
- Run a nightly audit report for hotel operations
- Handle guest inquiries, requests, and complaints efficiently and professionally.
- Manage phone systems, ensuring effective communication with guests and staff.
- Maintain accurate records of guest information and reservations using computerized systems.
- Efficiently handles all payments, cash or credit, and inputs it into the system correctly
- Ensure the front desk area is clean, organized, and welcoming at all times.
- Collaborate with other departments and management to ensure guest satisfaction and smooth operations.
Skills
- Proficient in phone etiquette and handling phone systems effectively.
- Excellent customer service and communication.
- Experience as a personal assistant or in a similar clerical role is preferred.
- Familiarity with office management practices and procedures.
- Strong organizational skills with the ability to prioritize tasks efficiently.
- Proficient typing skills for data entry tasks.
- Previous experience is a plus but not required.
- High School Diploma or GED required.
Join our team as a Night Auditor where your contributions will be valued, and your career can flourish in a supportive environment!
Job Types: Full-time, Part-time
Pay: $14.00 - $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed
Ability to Commute:
- Dearborn, MI 48124 (Required)
Ability to Relocate:
- Dearborn, MI 48124: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $17
