What are the responsibilities and job description for the Part Time Night Auditor position at Staybridge Suites?
```Duties`` HOTEL EXPERIENCE
- Balancing the accounts from day shift
- Welcome guest upon their arrival and assign rooms
- Manage front desk activity and handling guest check-in and check- out
- Inform customers about payment methods and verify that I.D. and payments method match
- Register guest to Our IHG Reward Program
- Ensure customer satisfaction by scheduling wake up calls and other guest request
- Answering calls and queries related to potential booking
- Provide information about our hotel, available rooms, rates and amenities
- Communicate with hotel housekeeping staff to ensure all room are available to check into by check -time in addition to all departures being gone check -out time
- Maintain knowledge of standards and company policies
- Confirm group reservation and arrange personalized experience for guests and event attendees such ass wedding guest etc.
- Complete the computerized audit function for the hotel at the end of the business day. This includes recording the daily financial transaction ,e.g. telephone charges, food and beverage revenue, and posting credit card charges
- Greet and welcome GUEST in a professional and friendly manner
- Answer and direct phone calls to the appropriate department or staff member
- Provide accurate information to callers and visitors regarding company services, policies, and procedures
- Schedule appointments and maintain appointment calendars
- Perform data entry tasks to update and maintain records
- Transcribe and file documents as needed
- Assist with clerical tasks such as photocopying, faxing, and filing
- Provide excellent customer support by addressing inquiries and resolving issues promptly
- Maintain a clean and organized front desk area
```Skills```
- Proficient in computer literacy, including MS Office Suite
- Excellent phone etiquette and communication skills
- Organizational skills to manage multiple tasks effectively
- Ability to transcribe and file documents accurately
- Customer service-oriented with a friendly and professional demeanor
OPERA EXPERIENCE
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Schedule:
- 8 hour shift
Work Location: In person
Salary : $12 - $14
