Room Attendant

Position Title: Room Attendant
Department: Front Office (Rooms)
Reports To: Executive Housekeeper and Assistant Housekeeper
Work Hours: Sunday – Saturday 9:00 am – 5:00 pm (flexible)
Uniform: Property Shirt/Smock & name tag
Appearance must be neat and clean

Position Overview: 
To provide neat, clean, stocked guest rooms and public areas in according to the property's standards to 
maximize guest satisfaction and room revenue.
Essential Functions:
*  Clean bathtub area, toilet, sink, mirrors, tile, chrome, walls, fixtures, counters, and floor surfaces using cloth rags, sponges, brushes and cleaning chemicals provided by crouching/stooping, reaching and extending arms overhead, bending climbing and twisting. 30% of job duties
*  Clean underneath beds by getting down on knees. 5% of job duties
*  Remove soiled bed linen and bath linens including terry and shower linens. Replace with clean linens as required. Remake beds, which may require lifting bedspreads and mattresses weighing a maximum of 50 pounds. 20% of job duties
*  Dust all surfaces including furniture, pictures, drawers, window ledges, vents, shelves, counters and baseboards. 15% of job duties
*  Push and pull vacuum entire room and remove trash and debris from rooms. 10% of job duties
*  Replenishes amenities and promotional materials in rooms. 10% of job duties
*  Sign and secure room keys, retrieve, stock, and push carts. Do project cleaning in rooms as assigned; visually inspect room for cleanliness and appearance, correct deficiencies. 10% of job duties

Responsibilities:
*  Regular attendance is required, which may be established by the hotel management. Employees with irregular attendance will be subject to disciplinary action, or termination.
*  Flexibility in work hours and days of the week.
*  Attend required staff meetings.
*  Comply with hotel procedures and policies.
*  Comply with hotel safety standards/OSHA standards.

Supportive functions:
*  Respond in a timely and efficient manner to guest requests for items such as extra linen or amenities. Safety instructions, assist, direction and other information requested.
*  Report all suspicious persons, activities, or hazardous conditions.
*  Turn in all items found in the guest room to hotel lost/found.
*  Maintain all work areas and equipment such as cart, vacuum, and closets in clean and neat condition to ensure quality and maximum job efficiency.
*  Report maintenance needs and replacement needs and all problems or unusual matters of significance to immediate supervisor.
*  Respond to emergency situations as trained.
*  All other duties as assigned.

Physical Requirements:
Individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential function of the job using some other combination of 
skills and abilities.
*  Ability to push or pull equipment weighing up to fifty pounds.
*  Ability to stand, walk, climb, bend, climb stairs.
*  Ability to scrub surfaces, extending arms overhead and below waist to perform cleaning tasks, and to work in confined areas.
*  Ability to communicate effectively with other employees and guests.
*  Ability to follow instructions as directed.
*  Basic ability of speaking, writing and understanding English.

Qualifications:
Education: Eighth grade education or equivalent.
Experience: Prefer previous housekeeping experience.