Service Coordinator

A leading roofing company in the Greater Atlanta area is seeking a dedicated Service Coordinator to provide comprehensive support to all operating units. This role requires effective communication, customer focus, and a proactive approach to addressing needs and resolving concerns.

Responsibilities :

• Plan, organize, and establish objectives and goals for assigned projects.
• Communicate effectively with operating units to provide information, address questions, and resolve concerns.
• Respond to customer inquiries by answering product and service questions and recommending relevant solutions.
• Open and maintain customer accounts by accurately recording and updating account information.
• Resolve product or service issues by investigating complaints, determining root causes, and implementing timely solutions, ensuring follow-up for resolution.
• Maintain financial accounts by processing customer adjustments as needed.
• Recommend new products or services to management by analyzing customer feedback and needs.
• Prepare reports on products or services by collecting and analyzing customer information.
• Serve as a resource for operating units to enable proactive consultation and support.
• Investigate and resolve problems, gathering and analyzing relevant information to take the appropriate course of action.
• Maintain professionalism and integrity in all interactions.
• Perform additional related duties as assigned.

Qualifications :

Benefits include medical, dental, vision, PTO, 401k, etc.

Please apply with your resume for consideration.

As a premier executive search firm, Steadfast Executive Search LLC focuses on placing highly qualified professionals in critical accounting and finance roles. With our deep industry knowledge, extensive network, and unwavering commitment, we strive to match our candidates with organizations that share their values and aspirations.

All applicants applying for U.S. job openings must be legally authorized to work in the United States.