Medical Assistant

Role

Steadfast Health is seeking a talented and compassionate Medical Assistant to join our team. This individual will play a critical role in ensuring the smooth operation of our clinical services, while providing unwavering support to patients throughout their treatment journey. The core responsibilities include managing patient intake, scheduling, data entry, and supporting the day-to-day operations of care delivery. However, the most important aspects of this role go beyond technical skills—our Medical Assistants are the face of the organization and the first point of contact for patients. They are responsible for creating a welcoming, empathetic, and supportive environment for all patients, ensuring they feel heard, respected, and encouraged, regardless of the circumstances.

Responsibilities

• Serve as the first point of contact for patients, offering professional, empathetic communication that fosters trust and comfort.
• Provide administrative support to ensure the smooth operation of clinical services, including managing patient intake, scheduling, and data entry.
• Address patient concerns and challenges with understanding and unconditional positive regard, supporting and empowering patients throughout their treatment journey.
• Collect and accurately document patient details, medical history, and consent forms, ensuring accurate data entry into the Electronic Health Record (EHR) system.
• Verify patient insurance coverage, assist with pre-authorizations, and ensure proper documentation for billing.
• Ensure all patient records are complete, accurate, and up-to-date in the EHR system, including treatment plans and test results, while maintaining confidentiality.
• Collaborate with clinical and administrative staff to ensure timely and efficient patient care, addressing needs and concerns as they arise.
• Adhere strictly to HIPAA regulations, maintaining the confidentiality of all patient-related information.

Background

• High school diploma or equivalent.
• Completion of a Medical Assistant (MA) training program.
• Administrative experience in a healthcare setting, ideally in behavioral health or SUD care.
• Strong organizational skills and attention to detail, with experience in managing scheduling, data entry, and patient records.
• Exceptional interpersonal and communication skills, with the ability to interact with patients in a compassionate, non-judgmental, and patient-centered manner.
• Ability to manage sensitive or challenging situations with professionalism, patience, and empathy, ensuring all patients feel supported and valued.
• Comfort with digital tools and systems, including medical office software and EHR platforms (e.g., Athenahealth), with the ability to quickly learn new technologies.
• Experience with insurance verification and billing practices.
• Passionate about Steadfast Health's mission to provide low-barrier, non-punitive, harm-reductionist SUD care.