What are the responsibilities and job description for the Application Support Engineer position at Steadfast International Services, LLC?
This Role is for Location #Dallas,TX,#Jersey City
JOB DESCRIPTION:
- The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm.
- Works closely with development teams, infrastructure partners, and internal / external clients to raise and resolve technical support incidents.
RESPONSIBILITIES:
- Experience supporting applications doing L2/L3 support.
- Experience with using ITIL Change, Incident and Problem management processes.
- Resolve critical production issues by leading Major Incident calls, engaging accurate teams, and driving root cause analysis.
- Troubleshoot and debug system component(s) to resolve technical issues in sophisticated and highly regulated environments comprised of ground and cloud applications and services.
- Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.
- Contribute to Monthly Service Reviews (MSR) with Development partners to go over KPI metrics.
- Participate in Disaster Recovery / Loss of Region events (planned and unplanned) performing tasks and collecting evidence.
- Collaborate both within the team and across teams to resolve application issues and bring up as needed. Partner with development teams to provide recommendations into the design and development stages of applications.
- Support audit requests in a timely fashion providing needed documentation and evidence.
- Plan and complete certificate creation/renewals as needed.
- Create, Modify and Monitor Dashboards to better catch potential issues and aide in observability.
- Strong ability to capture and analyze project requirements and translate them into technical specification(s).
- Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams.
- Review and update knowledge articles and runbooks with application development teams to confirm information is most updated.
- Identify and implement automation opportunities to reduce manual effort associated with application monitoring.
- Implement the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g., SNOW, SF, etc)
- Aligns risk and control processes into day-to-day responsibilities to supervise and mitigate risk; calls out appropriately.
QUALIFICATIONS:
- Minimum of 8 years of related experience
- Bachelor's degree and/or equivalent experience.
- Hands on experience in distributed systems like Unix, Linux, Windows, SQL/PLSQL
- Experience supporting web based systems and N-Tier Systems
- Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)
- Supporting Microservices systems
- Experience Supporting systems on Containers and Container Orchestration (Docker, Kubernetes, OpenShift)
- Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
- Familiarity working with relational databases (DB2, Oracle, Snowflake)
- Preferred to have Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
- Mainframe scheduling (Job abends, Predecessor/Successor) is good to have.
- Scheduling Tool experience (CA AutoSys, Control-M)
- Monitoring and Data Tools experience (Splunk, Dynatrace, Data Dog, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda)
- Cloud Technologies (AWS services (S3,EC2,Lambda,SQS,IAM roles), Azure, OpenShift, RDS Aurora, Postgres) is preferred.
- Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
- Demonstrated experience with ETL tools (Informatica Datahub/IDQ, Talend)
