What are the responsibilities and job description for the Hostess/Host position at Steak & Bourbon Downtown?
Job Summary
We are seeking an enthusiastic and friendly Host/Hostess to join our team in providing exceptional guest experiences. The ideal candidate will be the first point of contact for our guests, responsible for welcoming them warmly and ensuring they have a pleasant dining experience. This role requires excellent communication skills, a strong understanding of guest services, and the ability to manage reservations efficiently.
Responsibilities
- Greet guests as they arrive and provide them with a warm welcome.
- Manage the seating chart and coordinate reservations to optimize table turnover.
- Communicate effectively with guests regarding wait times and special requests.
- Maintain cleanliness and organization of the host/host area.
- Assist in answering phone calls with proper phone etiquette, taking reservations, and providing information about the menu and restaurant services.
- Collaborate with restaurant staff to ensure smooth service flow and guest satisfaction.
- Handle guest inquiries and concerns promptly, ensuring a positive dining experience.
- Support food service operations as needed, including assisting servers during peak times.
Requirements
- Previous experience in hospitality or customer service roles is preferred, particularly in restaurant or hotel settings.
- Strong communication skills with the ability to engage positively with guests.
- Familiarity with POS systems is a plus but not mandatory; training will be provided.
- Excellent phone etiquette and professionalism when interacting with guests over the phone.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A passion for guest relations and providing outstanding service in the food service industry.
- Flexibility to work evenings, weekends, and holidays as required by the business needs.
Join our team as a Host/Hostess where your role is vital in creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $16.00 - $20.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 4 hour shift
- 8 hour shift
Ability to Commute:
- Louisville, KY 40202 (Required)
Work Location: In person
Salary : $16 - $20